GP Practice Receptionist — NHS Benefits & Growth

The Methodist Church in Britain; Hextable; On-site; GBP 21,000 - 24,000; Part time

Job summary

Herstmonceux Integrative Health Centre is seeking a bank cover receptionist/administrator to support the GP practice run by Integrated Care 24. You will greet patients, book appointments, handle calls and emails, process prescriptions and update records.

Shifts vary and can include Saturdays; prior GP experience is not required though healthcare background is valued. Applicants must have a satisfactory DBS check, right to work in the UK and provide three references.

Qualifications

• Experience dealing with members of the public face-to-face and by telephone.
• Good administrative or customer service experience.
• DBS check clearance and right to work in the UK, plus three years of references.

Responsibilities

• Check patients in and respond to questions.
• Book appointments and respond to enquiries by phone, email and in person.
• Process repeat prescription requests.
• Receive patient specimens.
• Support referrals and liaise with hospitals and community services.
• Update electronic patient records and registrations.
• Help patients use online services.
• General admin tasks including post, email and stationery.
• Keep reception and waiting areas ready for patients and colleagues.
• Provide bank cover during annual leave, sickness and peak demand, including Saturdays.
• Handle confidential information in line with governance and data protection rules.

Skills

People skills

Calm under pressure

Organised

IT skills

Attention to detail

Confidentiality

Tools

Microsoft Office

Email systems

Electronic systems

Job description

Herstmonceux Integrative Health Centre is seeking a bank cover receptionist/administrator to support the GP practice run by Integrated Care 24. You will greet patients, book appointments, handle calls and emails, process prescriptions and update records.

Shifts vary and can include Saturdays; prior GP experience is not required though healthcare background is valued. Applicants must have a satisfactory DBS check, right to work in the UK and provide three references.