GP Practice Reception & Admin Specialist (Early Shifts)

The Methodist Church in Britain; Peterborough; On-site; GBP 12,000 - 17,000; Full time

Job summary

Nightingale Medical Centre in Peterborough is seeking an enthusiastic receptionist/administrator to join the team. The role focuses on telephone and face-to-face patient contact, appointment management and maintaining records in SystmOne, with cover at other practice sites.

Prior reception or customer-facing experience is essential; GP practice experience is desirable. Working day runs from early morning to 18:30, with duties including data entry, booking and signposting, and supporting clinical

Qualifications

• Good standard of general education, including English and Maths.
• Previous experience in a reception, administrative or customer-facing role.
• Good IT skills and experience using computer-based systems.

Responsibilities

• Answer telephone calls, deal with patient enquiries and transfer calls when needed.
• Process face-to-face, telephone and online patient requests.
• Maintain and monitor the appointment system, booking, cancelling and amending appointments.
• Signpost patients to the right healthcare professional, service or support.
• Update and maintain patient records on SystmOne, including adding codes where appropriate.
• Process new and temporary patient registrations.
• Process correspondence such as Subject Access Requests, insurance reports, solicitor requests and DVLA forms.
• Provide a welcoming reception service to patients and visitors.
• Carry out data entry, photocopying, scanning and general administrative tasks.
• Provide cover at other practice sites when required.
• Support clinical and non-clinical colleagues with administrative tasks.
• Keep the reception area, patient notice boards and working environment tidy and effective.

Skills

Customer service

Communication

Teamwork

IT skills

Data entry

Education

GCSE English & Maths

Tools

SystmOne

Microsoft Office

Job description

Nightingale Medical Centre in Peterborough is seeking an enthusiastic receptionist/administrator to join the team. The role focuses on telephone and face-to-face patient contact, appointment management and maintaining records in SystmOne, with cover at other practice sites.

Prior reception or customer-facing experience is essential; GP practice experience is desirable. Working day runs from early morning to 18:30, with duties including data entry, booking and signposting, and supporting clinical