GP Receptionist - Patient Care & Front Desk Specialist

Avon Local Medical Committee Ltd; Portishead; Hybrid; GBP 17,000 - 21,000; Full time

Job summary

Portishead Medical Group is seeking a friendly GP Receptionist to join a busy practice in North Somerset. You will be the first contact for patients, handling appointments, inquiries and signposting to services while maintaining strict confidentiality.

You will work with clinicians and admin staff to ensure timely access to care. The role requires GCSE-level education, strong communication, and good IT skills, including MS Office, with DBS clearance likely.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of MS Office applications.

Responsibilities

• Have thorough knowledge of all practice procedures.
• Work in accordance with written protocols.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming calls and transfer or handle requests efficiently.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients and staff.
• Code data onto the clinical IT system.
• Data entry of new and temporary registrations and patient information.
• Input data into patients healthcare records as necessary.
• Direct information requests to the administration team.
• Manage queries in an efficient manner.
• Complete opening and closing procedures per duty rota.
• Maintain a clean, orderly reception area and notice boards.
• Support clinical and admin staff with general tasks.

Skills

Customer service

Communication

MS Office

Data entry

Teamwork

Problem solving

Autonomy

Interpersonal skills

Phone handling

Flexibility

Education

GCSE level

Tools

MS Office applications

Job description

Portishead Medical Group is seeking a friendly GP Receptionist to join a busy practice in North Somerset. You will be the first contact for patients, handling appointments, inquiries and signposting to services while maintaining strict confidentiality.

You will work with clinicians and admin staff to ensure timely access to care. The role requires GCSE-level education, strong communication, and good IT skills, including MS Office, with DBS clearance likely.