GP Practice Care Navigator & Admin Specialist

The Methodist Church in Britain; London Borough of Enfield; On-site; GBP 12,000 - 17,000; Full time

Job summary

Latymer Road Surgery is seeking a receptionist and administrator to join the four-person reception and admin team. You will greet patients, handle inquiries in person and by phone, and assist with prescriptions, referrals, and clinical correspondence.

The role operates on a split rota with morning and afternoon/evening shifts. Applicants should have 6–12 months GP practice experience and EMIS Web proficiency.

Qualifications

• Previous GP practice or similar patient-facing experience is required.
• 6–12 months GP practice experience is expected.
• Experience working within a busy multidisciplinary team.
• Proficiency with EMIS Web is essential.

Responsibilities

• Welcome patients and visitors, answer enquiries in person and by phone.
• Process prescription requests accurately and efficiently.
• Handle hospital correspondence, filing and codification of letters and reports.
• Manage NHS referrals and eConsults as directed by clinicians.
• Respond to practice emails and maintain patient records.
• Support administrative tasks and attend practice meetings.

Skills

Excellent communication

Organisational skills

IT literacy

Attention to detail

Patient-facing

Tools

EMIS Web

Docman

NHS clinical systems

NHS e-Referral Service

Job description

Latymer Road Surgery is seeking a receptionist and administrator to join the four-person reception and admin team. You will greet patients, handle inquiries in person and by phone, and assist with prescriptions, referrals, and clinical correspondence.

The role operates on a split rota with morning and afternoon/evening shifts. Applicants should have 6–12 months GP practice experience and EMIS Web proficiency.