GP Practice Operations Lead

The Methodist Church in Britain; Preston; On-site; GBP 32,000 - 46,000; Full time

Job summary

Kirkham Health Centre is seeking a Deputy Practice Manager to lead the reception and admin teams and support the Practice Manager in day-to-day operations. The role focuses on rostering, EMIS workflows, IT coordination and NHS claims within a busy GP setting.

The successful candidate will have GP/healthcare experience, strong leadership, and GCSEs in English and Maths. This on-site role requires flexibility, confidentiality and a proactive approach to improving operations.

Qualifications

• Supervisory or management experience in a fast-paced office environment.
• Experience in a GP surgery or wider healthcare setting.
• GCSEs or equivalent in English and Maths.

Responsibilities

• Line manage the reception and administrative teams, including appraisals and performance queries.
• Produce staff rotas and coordinate annual leave, sickness, and cover.
• Oversee daily workflows, including emails, forms and repeat prescriptions on EMIS.
• Monitor appointment availability and adjust clinical templates to demand.
• Lead IT coordination and liaise with NHS IT support.
• Oversee NHS targets, QOF and enhanced services contracts.
• Assist with NHS claims and check payment summaries.
• Build and audit clinical databases to track performance.
• Manage petty cash, private income and stock within budget.
• Handle patient complaints and escalate complex issues to the Practice Manager.
• Update policies to maintain CQC standards, data protection and confidentiality.

Skills

Leadership

Communication

Confidentiality

Problem solving

Flexibility

EMIS proficiency

Education

GCSE English and Maths

Tools

EMIS GP system

Job description

Kirkham Health Centre is seeking a Deputy Practice Manager to lead the reception and admin teams and support the Practice Manager in day-to-day operations. The role focuses on rostering, EMIS workflows, IT coordination and NHS claims within a busy GP setting.

The successful candidate will have GP/healthcare experience, strong leadership, and GCSEs in English and Maths. This on-site role requires flexibility, confidentiality and a proactive approach to improving operations.