Deputy Practice Manager

The Methodist Church in Britain; Preston; Vor Ort; GBP 32.000 - 46.000; Vollzeit

Zusammenfassung

Kirkham Health Centre is seeking a Deputy Practice Manager to lead the reception and admin teams and support the Practice Manager in day-to-day operations. The role focuses on rostering, EMIS workflows, IT coordination and NHS claims within a busy GP setting.

The successful candidate will have GP/healthcare experience, strong leadership, and GCSEs in English and Maths. This on-site role requires flexibility, confidentiality and a proactive approach to improving operations.

Qualifikationen

• Supervisory or management experience in a fast-paced office environment.
• Experience in a GP surgery or wider healthcare setting.
• GCSEs or equivalent in English and Maths.

Aufgaben

• Line manage the reception and administrative teams, including appraisals and performance queries.
• Produce staff rotas and coordinate annual leave, sickness, and cover.
• Oversee daily workflows, including emails, forms and repeat prescriptions on EMIS.
• Monitor appointment availability and adjust clinical templates to demand.
• Lead IT coordination and liaise with NHS IT support.
• Oversee NHS targets, QOF and enhanced services contracts.
• Assist with NHS claims and check payment summaries.
• Build and audit clinical databases to track performance.
• Manage petty cash, private income and stock within budget.
• Handle patient complaints and escalate complex issues to the Practice Manager.
• Update policies to maintain CQC standards, data protection and confidentiality.

Kenntnisse

Leadership

Communication

Confidentiality

Problem solving

Flexibility

EMIS proficiency

Ausbildung

GCSE English and Maths

Tools

EMIS GP system

Jobbeschreibung

The deputy practice manager at Kirkham Health Centre leads the reception and administrative teams and shares the day-to-day running of the surgery with the Practice Manager. The work spans rotas and staff appraisals, EMIS workflows and appointment templates, IT coordination, NHS claims and QOF targets, complaints and CQC-related policy. It suits a candidate with management experience in a fast-paced office and prior work in a GP or wider healthcare setting, with EMIS skills and GCSE English and Maths.

What the job involves

• Line manage the reception and administrative teams, including regular appraisals, performance targets and initial disciplinary or grievance queries
• Produce staff rotas, coordinate annual leave, record sickness and arrange cover
• Oversee daily workflows, including incoming mail, online consultation forms and repeat prescriptions on EMIS
• Monitor appointment availability and adjust clinical templates to match demand
• Act as IT lead, managing user accounts and liaising with local NHS IT support
• Oversee administrative targets for QOF, national and local enhanced services and PCN contracts
• Assist with monthly NHS claims and check payment summaries
• Build, run and evaluate clinical database searches and audits to track performance
• Supervise petty cash and private fee income, balance the ledger before banking, and manage stock and purchasing within budget
• Handle verbal and written patient complaints, escalating complex issues to the Practice Manager
• Implement and update policies to maintain CQC standards, data protection and patient confidentiality
• Lead or assist recruitment, pre-employment checks and staff induction, and oversee premises health and safety and fire safety compliance

What’s required

Qualifications

• GCSEs or equivalent in English and Maths

Experience

• Proven supervisory or management experience in a fast-paced office environment
• Experience of working within a GP surgery or wider healthcare environment

Skills & knowledge

• Proficiency with the EMIS GP clinical system
• Excellent interpersonal, conflict-resolution and communication skills
• High degree of confidentiality

Other

• Strong problem solving skills
• Ability to work flexibly under pressure

Nice to have

• Proactive mindset for improving operational efficiency
• Knowledge of CQC inspection frameworks and compliance
• Advanced data analysis and spreadsheet auditing skills
• Direct experience of managing NHS targets such as QOF
• Experience of managing HR or payroll processes
• Management or leadership qualification, such as ILM or AMSPAR