Deputy Practice Manager

The Methodist Church in Britain; Greater London; On-site; GBP 40,000 - 55,000; Part time

Job summary

The ideal candidate will have strong GDPR, EMIS Web and IT knowledge, plus experience in reception/operations leadership within a GP practice. Familiarity with NHS standards and KPI targets is advantageous.

Qualifications

• Knowledge of GDPR and data protection compliance.
• Experience with EMIS Web clinical systems and related IT processes.
• Strong IT skills including Microsoft Office suite.
• Awareness of practice income streams and claims processes (PCSE, CQRS).
• Demonstrated leadership, communication and organisational abilities.

Responsibilities

• Provide strategic and operational leadership for the smooth, compliant running of the practice.
• Lead the HR function, including staffing within budget, motivation, development and induction.
• Oversee finance, budget control, payroll information and pensions.

Skills

GDPR

Leadership

Communication

Organizational skills

Staffing within budget

Tools

EMIS Web

Microsoft Office

Job description

Deputy Practice Manager at Brookfield Park Surgery, a GP practice with about 4,000 patients that also trains GP registrars and medical students. The post carries day-to-day operational leadership across finance, premises, governance, workforce and IT, alongside the Managing GP Partner. It is part-time at 30 hours over four days, flexible and open to negotiation, and the practice works within North Camden PCN. The post suits someone already leading reception or operations in a GP practice, and strong EMIS Web and GDPR knowledge are needed.

What the job involves

• Provide strategic and operational leadership for the smooth, efficient and compliant running of the practice
• Lead the practice HR function, including staffing within budget, motivation, productivity, training, development and induction
• Oversee finance, including budgetary control, income targets, payroll information and pensions
• Ensure correct monthly claims for payment and billing
• Ensure compliance with CQC standards, health and safety, employment, data protection and other legislation
• Act as the responsible Health and Safety Officer
• Oversee premises, including infection control, maintenance and statutory servicing and testing
• Manage the efficient operational running of the practice IT systems
• Ensure accessible, equitable and quality patient services, an effective PPG, and patient feedback and complaints handling in line with NHS standards
• Ensure the practice achieves local and national key performance indicators and targets
• Plan, manage and review practice policies, systems and procedures
• Advise the Managing Partner on NHS developments and legislative changes, and build relationships with the ICB, PCN, NHS organisations and partner agencies

What’s required

Skills & knowledge

• Working knowledge of GDPR
• Strong working knowledge of the EMIS Web clinical system
• Excellent IT skills, including a sound working knowledge of Microsoft Office
• Awareness of all practice income streams and claims processes, including PCSE, CQRS and local health board or council processes
• Strong leadership, communication and organisational skills

Nice to have

• Experience managing staff rotas, clinic utilisation and service capacity planning
• Current reception or operational lead role in a GP practice