GP Practice Operations Lead

The Methodist Church in Britain; Chipping Barnet; On-site; GBP 32,000 - 45,000; Full time

Job summary

Cockfosters Medical Centre is looking for an experienced GP practice administrator to lead the operations across two sites, overseeing the reception and admin teams and coordinating with the Practice Manager. A strong background in GP administration, EMIS and DOCMAN is essential, with a focus on governance and patient access.

You will manage rotas, training, incident and risk processes, and oversee QOF and recall programmes, while liaising with IT and safeguarding teams.

Qualifications

• GP practice administration experience is required.
• Excellent knowledge of EMIS and DOCMAN.
• Strong leadership and people management abilities.

Responsibilities

• Lead, motivate and manage reception teams across both sites.
• Manage the reception and admin rota, including short-notice cover.
• Oversee mandatory staff training and development.
• Record unplanned absences and conduct return-to-work reviews for reception staff.
• Ensure governance and compliance with CQC-aligned policies, audits and risk management.
• Manage complaints and safeguarding administrative processes.
• Analyse patient demand to improve access and reduce waiting times.
• Oversee premises, equipment, stock control and security.
• Run call/recall programmes (QOF, cervical cytology, childhood immunisation).
• Act as local IT administrator and liaise with the service desk.
• Oversee administrative systems including post, coding, eRS and pathology.
• Organise staff meetings and at least three annual Patient Participation Group meetings.

Skills

Leadership skills

Interpersonal skills

Tools

EMIS

DOCMAN

Job description

Cockfosters Medical Centre is looking for an experienced GP practice administrator to lead the operations across two sites, overseeing the reception and admin teams and coordinating with the Practice Manager. A strong background in GP administration, EMIS and DOCMAN is essential, with a focus on governance and patient access.

You will manage rotas, training, incident and risk processes, and oversee QOF and recall programmes, while liaising with IT and safeguarding teams.