Deputy Operations Manager

The Methodist Church in Britain; Grimsby; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Regular team outings funded by the GP

Job summary

Stockbridge Village Medical Centre is recruiting a permanent Deputy Operations Manager to join its senior management team. The post focuses on running the reception and admin teams, managing workflows, and ensuring patients are supported by phone, online and in person.

This full-time role (37.5 hours across four or five days) includes one late evening per week, line managing admin staff, planning rotas, liaising with external services, and ensuring CQC compliance and efficient practice

Qualifications

• Experience in GP surgery operations or team leadership.
• Experience managing reception and admin workflows.
• Experience planning recruitment and training of staff.
• Experience ensuring CQC compliance and governance requirements.

Responsibilities

• Supervise and support the reception and admin teams day to day.
• Plan recruitment, induction and training of new staff, and arrange locum cover.
• Prepare the reception and doctors' rotas, manage annual leave and cover for sickness.
• Oversee systems for CQC compliance and maintain policies and procedures.
• Lead IT with the management team, train staff in practice systems and maintain clinical templates.

Skills

EMIS knowledge

Leadership

People management

Organisation

Tools

EMIS

Job description

Stockbridge Village Medical Centre, a training practice, is recruiting a permanent Deputy Operations Manager for its senior management team. The post centres on running the reception and admin teams day to day, managing workflows and keeping patient contact by phone, online and in person handled well. It is full time at 37.5 hours over four or five days, including one late evening a week. Applicants need prior GP surgery operations or team leader experience and EMIS knowledge.

What the job involves

• Supervise and support the reception and admin teams day to day
• Manage reception workflows and workload, monitoring efficiency and fair task distribution
• Oversee all reception duties, including check-ins, bookings, repeat prescriptions, emails and enquiries
• Handle patient complaints and difficult situations, escalating where needed
• Plan recruitment, induction and training of new staff, and arrange locum cover
• Prepare the reception and doctors' rotas, manage annual leave and cover for sickness
• Line manage the admin team, including appraisals and first-line support for disciplinary and grievance matters
• Oversee systems for CQC compliance and maintain policies and procedures
• Lead IT with the management team, train staff in practice systems and maintain clinical templates
• Compile practice statistics, analyse data and brief the Practice Manager on performance
• Develop and implement streamlined administrative procedures
• Liaise with external services such as pharmacies, community teams and secondary care

Experience

• Previous operations or team leader experience in a GP surgery setting
• Experience managing and developing teams
• Experience monitoring performance
• Experience improving systems and processes

Skills & knowledge

• Experience with EMIS and primary care systems
• Strong leadership skills
• Strong organisational and workload-management skills
• Strong communication and interpersonal skills
• Excellent problem-solving and prioritisation skills
• Strong IT and people management skills

Other

• Understanding of healthcare operational processes
• Understanding of CQC, NHS contract and healthcare governance requirements
• Confidence to challenge constructively and make informed decisions
• Flexibility to work four or five days and one late evening a week

What’s offered

• Regular team outings with activities funded by the practice