GP Practice Reception Lead & Admin Coordinator

The Methodist Church in Britain; Sittingbourne; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Salary progression

Staff development

Leadership opportunities

Job summary

The Meads Medical Practice is seeking a Reception Coordinator to lead the reception and administration team, ensuring smooth day-to-day operations. You will manage staffing, rotas, annual leave, induction, and prescription administration in partnership with the Clinical Pharmacist.

Strong GP practice experience and EMIS Web skills are essential. The role is hands-on with continued reception duties, reporting to the Operations Lead, and requires coordinating multidisciplinary teams to maintain

Qualifications

• GCSE English or equivalent required.
• Significant GP practice or primary care experience.
• Experience handling confidential information and working in a multidisciplinary team.
• Experience managing staff rotas, annual leave and workload allocation.
• Proficiency with Microsoft Office applications.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee day-to-day delivery of the reception service, including staffing levels and delegation of duties.
• Support and guide reception and administrative staff day to day.
• Coordinate annual leave, staff rotas and sickness cover with the Operations Lead.
• Continue working on the reception rota alongside coordinator duties.
• Manage patient enquiries and book appointments.
• Oversee clinical and administrative workflows, including document scanning and report processing.
• Induct, train and support new reception staff.
• Coordinate prescription-related admin with the Clinical Pharmacist.
• Assist with handling patient concerns and complaints.
• Support surgery alterations, cancellations and emergency operations.
• Contribute to quality improvement programmes and audits.
• Develop supervisory processes and suggest system improvements to the Operations Lead.

Skills

Communication skills

MS Office

Organisational skills

Prioritisation

Data protection

Education

GCSE English or equivalent

NVQ Level 2 in business administration (nice to have)

Tools

EMIS Web

Job description

The Meads Medical Practice is seeking a Reception Coordinator to lead the reception and administration team, ensuring smooth day-to-day operations. You will manage staffing, rotas, annual leave, induction, and prescription administration in partnership with the Clinical Pharmacist.

Strong GP practice experience and EMIS Web skills are essential. The role is hands-on with continued reception duties, reporting to the Operations Lead, and requires coordinating multidisciplinary teams to maintain