Senior GP Administrator

The Methodist Church in Britain; London Borough of Harrow; On-site; GBP 30,000 - 40,000; Full time

Job summary

Honeypot Medical Centre in London is seeking a senior administrator to lead the administration team and oversee day-to-day practice operations. You will supervise staff, manage patient registration, and ensure accurate record-keeping while supporting recall, referrals and prescriptions.

The role requires GP practice experience and familiarity with EMIS Web, Docman, and recall systems, with emphasis on quality, governance and patient centred service.

Qualifications

• GCSEs or equivalent.
• Experience working within a GP practice.
• Experience supervising or mentoring administrative staff in healthcare.

Responsibilities

• Provide day-to-day supervision and support to the administration team.
• Oversee patient registration and registration workflow.
• Manage document scanning, coding and workflow allocation in EMIS and Docman.
• Coordinate and monitor recall programmes including QOF recalls.
• Support appointment scheduling and patient communications.
• Process referrals and prescriptions and handle clinical administration tasks.
• Maintain accurate patient records in line with information governance requirements.

Skills

Supervisory experience

Leadership

Healthcare administration

Education

GCSEs or equivalent

Medical/healthcare administration qualification

Tools

EMIS Web

Docman

Surgery Connect

Job description

Senior administrator role leading the administration team at Honeypot Medical Centre, a GP practice. The post covers day-to-day running of the practice's admin, from patient registration and document workflow to referrals and prescriptions, with oversight of recall programmes. The holder supervises administrative staff and acts as the escalation point for admin queries, working mainly in EMIS and Docman with QOF recall targets. Previous GP practice experience is essential.

What the job involves

• Provide day-to-day supervision and support to the administration team
• Oversee patient registration and registration workflow
• Manage document scanning, coding and workflow allocation in EMIS and Docman
• Coordinate and monitor recall programmes, including QOF, cytology, immunisation, NHS Health Check, learning disability and diabetes recalls
• Support appointment scheduling and patient communications
• Process referrals, prescriptions and clinical administration tasks
• Maintain accurate patient records in line with information governance requirements
• Liaise with external organisations on archiving and retrieval of patient records
• Monitor administrative performance and identify improvements to efficiency and patient experience
• Support practice managers and partners in meeting operational and service delivery objectives
• Assist with staff training, induction and development of administrative procedures
• Promote a culture of quality improvement, teamwork and patient-centred care

Qualifications

• GCSEs or equivalent

Experience

• Experience working within a GP practice

Nice to have

• Experience supervising or mentoring administrative staff in a healthcare setting
• Experience using EMIS Web, Docman and Surgery Connect
• Knowledge of QOF and patient recall systems
• Qualification in medical or healthcare administration
• EMIS Web and/or Docman training
• Customer service qualification
• Leadership or team leader qualification