Operations Lead

The Methodist Church in Britain; Chipping Barnet; On-site; GBP 32,000 - 45,000; Full time

Job summary

Cockfosters Medical Centre is looking for an experienced GP practice administrator to lead the operations across two sites, overseeing the reception and admin teams and coordinating with the Practice Manager. A strong background in GP administration, EMIS and DOCMAN is essential, with a focus on governance and patient access.

You will manage rotas, training, incident and risk processes, and oversee QOF and recall programmes, while liaising with IT and safeguarding teams.

Qualifications

• GP practice administration experience is required.
• Excellent knowledge of EMIS and DOCMAN.
• Strong leadership and people management abilities.

Responsibilities

• Lead, motivate and manage reception teams across both sites.
• Manage the reception and admin rota, including short-notice cover.
• Oversee mandatory staff training and development.
• Record unplanned absences and conduct return-to-work reviews for reception staff.
• Ensure governance and compliance with CQC-aligned policies, audits and risk management.
• Manage complaints and safeguarding administrative processes.
• Analyse patient demand to improve access and reduce waiting times.
• Oversee premises, equipment, stock control and security.
• Run call/recall programmes (QOF, cervical cytology, childhood immunisation).
• Act as local IT administrator and liaise with the service desk.
• Oversee administrative systems including post, coding, eRS and pathology.
• Organise staff meetings and at least three annual Patient Participation Group meetings.

Skills

Leadership skills

Interpersonal skills

Tools

EMIS

DOCMAN

Job description

This role leads the operations of Cockfosters Medical Centre, a GP practice across two sites, overseeing the reception and admin teams while working alongside the Practice Manager. The core of the work is managing the rota and cover, supervising staff, and keeping the practice compliant with governance and CQC standards. It also covers patient demand, premises, call and recall programmes and IT systems. Candidates need several years of GP practice administration and strong working knowledge of EMIS and DOCMAN.

What the job involves

• Lead, motivate and manage the reception teams across both sites
• Manage the reception and admin rota, including covering gaps at short notice
• Oversee mandatory training and development of staff
• Record unplanned absences and carry out return-to-work reviews for reception staff
• Ensure governance and compliance, including CQC-aligned policies, audits and risk management
• Manage complaints and safeguarding administrative processes
• Analyse patient demand and work to improve access and reduce waiting times
• Oversee premises, equipment, stock control and security
• Run call and recall programmes such as QOF, cervical cytology and childhood immunisation
• Act as local administrator for IT systems and liaise with the IT service desk
• Oversee administrative systems including post, coding, eRS and pathologyOrganise staff meetings and at least three annual Patient Participation Group meetings

Experience

• 3-5 years' experience in GP practice administration

Skills & knowledge

• Excellent knowledge of EMIS and DOCMAN
• Leadership skills
• Exceptional interpersonal skills

Nice to have

• Experience at management level