GP Practice Manager

NHS Jobs; Sheffield; On-site; GBP 45,000 - 62,000; Full time

Job summary

Forge Health Group is seeking a Practice Manager to lead day-to-day operations across two surgery sites, providing strong operational leadership and coaching to clinical and non-clinical teams. You will oversee HR and workforce processes while ensuring systems are safe, efficient and responsive to patient needs.

The role requires confident, organised leadership, ability to manage competing priorities, and collaboration with GP Partners to develop governance and service improvements across

Qualifications

• GP NHS management experience.
• Strong HR knowledge and staff development.
• Experience with rota management and workforce planning.
• Experience managing patient concerns or complaints.
• Knowledge of GP practice finances and budgeting.
• Proficient IT skills and data-driven decision making.

Responsibilities

• Support day-to-day management across two practice sites.
• Coordinate workforce planning and staff rotas to ensure operational cover.
• Lead staff recruitment, induction and retention processes; manage absence and performance issues.
• Act as the practice complaints lead and coordinate investigation and response to patient concerns.
• Support quality improvement projects and governance across the practice.
• Assist in delivery of primary care contracts and monitor service delivery against standards.
• Collaborate with GP Partners and wider team to drive strategic priorities.

Skills

GP NHS management experience

HR and people-management

Rota management & workforce planning

Budgeting and financial monitoring

Communication skills

Organisation and prioritisation

IT skills and data-driven decisions

Tools

SystmOne

Job description

Job Title Practice Manager Responsible To The GP Partners Job Purpose The Practice Manager will play a key role in the effective day-to-day management of Forge Health Group across both surgery sites. The postholder will provide strong operational leadership, support the management and development of clinical and non-clinical teams, oversee key HR and workforce processes, and help ensure that practice systems are safe, efficient, compliant and responsive to patient need. The role requires a confident, organised and approachable manager who can work independently, manage competing priorities, support staff effectively and contribute positively to the continued development of the practice.

Main Responsibilities:

Operational Management

Support the smooth day-to-day running of both practice sites. Ensure effective staffing arrangements and operational cover across the practice. Coordinate workforce planning and staff rotas. Identify operational issues and implement practical solutions. Support effective communication and consistency across both sites. Work closely with clinical and administrative leads to maintain safe and efficient services. Help ensure the practice remains responsive to changes within general practice and the wider NHS.

Staff Management and HR

Manage and support a mixed team of clinical and administrative staff. Support recruitment, selection, induction and retention processes. Manage staff absence, performance, conduct and employee relations issues in line with practice policies. Support appraisals, training, professional development and staff wellbeing. Provide clear management direction and support to staff. Promote a positive, respectful, accountable and supportive working culture. Support managers and team leaders with day-to-day people management issues.

Complaints and Patient Experience

Act as the practice complaints Lead. Coordinate the investigation and timely response to patient complaints and concerns. Liaise with relevant staff and clinicians when investigating complaints. Identify themes and learning from complaints and ensure agreed actions are implemented. Support staff involved in complaints and promote an open, fair and learning-focused approach. Contribute to improving patient experience and service quality.

Quality Improvement and Governance

Support and lead quality improvement projects across the practice. Review operational processes and identify opportunities to improve efficiency, safety and patient experience. Support CQC readiness and wider practice governance arrangements. Maintain and review policies, procedures and operational guidance. Support learning from incidents, complaints, audits and patient feedback. Help ensure agreed actions and improvements are followed through.

Primary Care Contracts and Service Delivery

Support the Partners and senior management team with the delivery of primary care contracts and local service requirements. Develop an understanding of practice income streams, contractual requirements and performance expectations. Support monitoring of service delivery and achievement against agreed standards. Work with relevant leads to ensure contractual and operational requirements are met. Maintain awareness of changes affecting general practice and support their implementation.

Leadership and Team Working

Work closely with the GP Partners, Deputy Managers and wider team. Build effective working relationships across the multidisciplinary team. Provide visible and approachable management support across both sites. Encourage effective communication, collaboration and problem-solving. Contribute to senior management discussions and practice development. Support the implementation of agreed strategic and operational priorities.

Person Requirements:

Essential

Previous GP NHS management experience. Strong HR and people-management knowledge. Experience of rota management and workforce planning. Experience of managing patient concerns or complaints. Knowledge and experience of GP practice finance, including budgeting, income streams, claims and reimbursement processes, and financial monitoring. Excellent communication and interpersonal skills. Strong organisational and prioritisation skills. Ability to work autonomously and make appropriate management decisions. Confidence in managing difficult or sensitive situations. Practical and solutions-focused approach. Good IT skills and ability to use information and data to support decision-making.

Desirable

Formal HR training or substantial practical HR experience. Experience of quality improvement. Experience of CQC and healthcare governance. Experience of SystmOne. SystmOne experience is desirable but not essential, and appropriate training can be provided.

General The duties listed above are not intended to be exhaustive. The postholder may be required to undertake other reasonable duties appropriate to the role and level of responsibility. The postholder will be expected to maintain confidentiality, uphold practice policies and procedures, and contribute positively to the overall aims and values of Forge Health Group.