GP Front Desk & Admin - Part-Time (Training Included)

The Methodist Church in Britain; South Shields; On-site; GBP 298,000 - 364,000; Part time

Job summary

Horsmans Place Surgery in the United Kingdom is seeking a part-time front-of-house and administrative assistant to support patient access, appointment management and record handling. Training in the EMIS system will be provided, and there is cover for colleagues’ absences as needed.

Prior GP reception experience is preferred but not required; strong customer service, IT literacy and confidentiality are essential for this busy practice.

Qualifications

• Experience of providing excellent customer service.
• Prior GP reception experience is preferred but not required.

Responsibilities

• Provide a professional, courteous front-of-house service to patients.
• Book, cancel and rearrange appointments and clinics, including urgent and routine requests.
• Handle telephone enquiries and record patient interactions accurately.
• Process repeat prescriptions and issue completed prescriptions after verifying patient identity.
• Scan, upload and code letters and documents to patient records as directed.
• Register new patients and help patients complete the ANIMA online triage form.
• Action Mail Manager tasks, including recalls, repeat tests and phlebotomy bookings.
• Contact patients by telephone on behalf of GPs and record outcomes.
• Communicate test results to patients in person or by phone, following protocols.
• Send requested information by secure email under safe haven procedures.
• Cover all reception positions as needed and manage home visit requests

Skills

Communication skills

Interpersonal skills

Telephone skills

Organisation

Accuracy

MS Office

Tools

EMIS Web

ANIMA

Docman

Job description

Horsmans Place Surgery in the United Kingdom is seeking a part-time front-of-house and administrative assistant to support patient access, appointment management and record handling. Training in the EMIS system will be provided, and there is cover for colleagues’ absences as needed.

Prior GP reception experience is preferred but not required; strong customer service, IT literacy and confidentiality are essential for this busy practice.