GP Practice Front Desk Receptionist – Training & Patient Support

The Methodist Church in Britain; South Tyneside; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Full training and induction

Ongoing training in primary care

Résumé du poste

Arlington Road Medical Practice is seeking a friendly front-of-house receptionist to greet patients, answer calls and book appointments. You will liaise with GPs and other staff, manage messages, and signpost patients to the right service. Training is provided, and no healthcare background is required.

Shifts finish at 6pm or 6:30pm, with morning-only availability not suitable; GCSE maths and English at grade C+ are required, along with good IT skills and accurate keyboard work.

Qualifications

• GCSE maths and English at grade C or above, or equivalent.
• Experience dealing with the public.
• Experience using IT systems, including Microsoft Office.

Responsabilités

• Greet and check in patients at the reception desk.
• Answer incoming calls and deal with patient queries.
• Book, change and cancel appointments, including urgent ones, in person and by phone.
• Check and respond to clinical and administrative messages.
• Liaise with GPs, nurses, healthcare assistants and the wider practice team.
• Signpost patients to the right service, such as a pharmacist, NHS 111 or community services.
• Handle sensitive information under confidentiality and data protection rules.
• Register new patients and temporary residents, completing the required forms.
• Receive hospital post and samples, logging, labelling and preparing them for collection.
• Prepare and frank outgoing post securely.
• Dispose of confidential waste and shred paperwork.
• Lock up, switch off equipment and set the alarm on late shifts.

Connaissances

Good level of literacy

Confident, clear communication

Accurate typing

Friendly, approachable, patient and ~

Formation

GCSE maths and English at grade C or above

Outils

Microsoft Office

Description du poste

Arlington Road Medical Practice is seeking a friendly front-of-house receptionist to greet patients, answer calls and book appointments. You will liaise with GPs and other staff, manage messages, and signpost patients to the right service. Training is provided, and no healthcare background is required.

Shifts finish at 6pm or 6:30pm, with morning-only availability not suitable; GCSE maths and English at grade C+ are required, along with good IT skills and accurate keyboard work.