Patient Services Assistant: Part-Time with Flexible Shifts

Pilgrims Way Surgery; Dartford; On-site; GBP 12,000 - 16,000; Part time

Job summary

Pilgrims Way Surgery is seeking a part-time Receptionist to join a busy, friendly team. You will be the first point of contact for patients and visitors, delivering high-standard customer service and providing administrative support.

The role involves handling appointments, processing requests, and supporting staff with clerical tasks. Flexibility for shifts is essential, with set days and potential short-notice additional shifts.

Qualifications

• Experience in reception or customer service.
• Good communication and organisational skills.
• Ability to handle calls and visitors professionally.

Responsibilities

• Open/close Practice premises and manage opening procedures.
• Operate appointment system and assist with scheduling.
• Process patient requests, visits, and telephone consultations.
• Handle emails, filing, and photocopying.
• Assist clinical staff with clerical tasks as required.

Skills

Customer service

Communication

Administrative tasks

Job description

Pilgrims Way Surgery is seeking a part-time Receptionist to join a busy, friendly team. You will be the first point of contact for patients and visitors, delivering high-standard customer service and providing administrative support.

The role involves handling appointments, processing requests, and supporting staff with clerical tasks. Flexibility for shifts is essential, with set days and potential short-notice additional shifts.