Gp Receptionist

Whitehouse Surgery; Orpington; On-site; GBP 6,000 - 12,000; Part time

Job summary

Whitehouse Surgery in Orpington is seeking an experienced GP Receptionist to join our busy practice team. The role requires prior GP surgery experience and a good working knowledge of EMIS Web, handling bookings, patient inquiries, and confidentiality with care.

You will support day-to-day reception and admin tasks, provide cover as needed, and contribute to a friendly, efficient patient service.

Qualifications

• Previous experience in GP reception or medical admin preferred.
• Proficiency with EMIS Web is essential.
• Excellent communication and organisational skills.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Answer incoming calls and handle patient enquiries efficiently.
• Book, cancel and amend appointments using EMIS Web.
• Access and update patient records accurately in EMIS Web.
• Maintain patient confidentiality at all times.
• Record and process prescriptions and manage correspondence.

Skills

Customer service

Communication

Organisational skills

Tools

EMIS Web

Job description

Available Positions and Working Hours Position 1 13 hours per week Monday: 2.00 pm 6.00 pm Thursday: 2.00 pm 6.00 pm Friday: 8.00 am 1.00 pm Position 2 13 hours per week Tuesday: 2.00 pm 6.00 pm Thursday: 8.00 am 1.00 pm Friday: 2.00 pm 6.00 pm Applicants should state clearly which working pattern they are applying for.

About the Role

We are seeking an experienced, friendly, organised and reliable GP Receptionist to join our busy and supportive GP practice team. The successful candidate must have previous experience working in a GP surgery, and a good working knowledge of EMIS Web is essential. The role involves providing an efficient, professional and compassionate reception service to patients and supporting the smooth day-to-day running of the practice. The ideal candidate will have excellent communication skills, a caring attitude and the ability to work calmly and efficiently in a busy environment. Flexibility is essential, as the successful candidate will be expected to provide additional cover when required to support the needs of the practice.

Main Duties/Responsibilities

• Greeting patients and visitors in a professional, friendly and courteous manner.
• Answering incoming telephone calls promptly and dealing with patient enquiries efficiently.
• Booking, cancelling and amending appointments using EMIS Web.
• Using EMIS Web confidently to access and update patient records accurately.
• Signposting patients to the most appropriate healthcare professional or service in line with practice protocols.
• Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times.
• Processing repeat prescription requests in accordance with practice procedures.
• Managing incoming and outgoing correspondence, emails and electronic messages.
• Updating patient demographics and maintaining accurate records.
• Registering new patients and processing patient deductions in line with practice policies.
• Liaising with GPs, nurses, practice management and other healthcare professionals.
• Supporting the smooth day-to-day running of reception and administrative services.
• Handling challenging situations and patient concerns calmly, professionally and empathetically.
• Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences.
• Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs.

Job Description Main Duties and Responsibilities

The main duties of the GP Receptionist will include: Following practice policies and procedures, including safeguarding, infection prevention, health and safety and information governance. Undertaking any other reasonable administrative duties appropriate to the role.