GP Practice Front Desk & Admin Coordinator

NHS Jobs; Bromsgrove; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Bromsgrove is seeking an administrative support assistant for the practice. You will manage reception duties, book patient appointments, handle referrals and correspond with clinical and administrative teams, using EMIS and Docman daily.

Skills in Microsoft Office, confidentiality, and strong communication are essential. You will work as part of a team and autonomously, maintaining professional patient-facing service and accurate

Qualifications

• Strong admin experience in a healthcare setting is desirable.
• Demonstrates knowledge of EMIS, DOCMAN and Microsoft Office.
• Ability to follow procedures and maintain confidentiality.
• Good time management, planning and organisation.
• Excellent communication and interpersonal skills.
• Able to work as part of a team and autonomously.

Responsibilities

• Book patient appointments with clinical staff.
• Liaise with GPs and practice team regarding queries.
• Answer calls, sign visitors, and manage reception duties.
• Process registration forms, scans and workflow in Docman/EMIS.
• Manage patient queries and provide a positive patient experience.
• Cover sickness and holidays as required.
• Maintain patient task logs and handle external documents.
• Ensure confidentiality and compliance with policy.

Skills

EMIS

DOCMAN

Microsoft Office

Communication

Confidentiality

Problem solving

Interpersonal skills

Teamwork

Time management

Organising

Tools

Docman

EMIS

AccuRx

Job description

The Royal Orthopaedic Hospital NHS Foundation Trust in Bromsgrove is seeking an administrative support assistant for the practice. You will manage reception duties, book patient appointments, handle referrals and correspond with clinical and administrative teams, using EMIS and Docman daily.

Skills in Microsoft Office, confidentiality, and strong communication are essential. You will work as part of a team and autonomously, maintaining professional patient-facing service and accurate