Medical Receptionist & Admin Support

NHS Jobs; Birmingham; On-site; GBP 21,000 - 32,000; Full time

Job summary

NHS Jobs in Birmingham is seeking a Practice Administration role to provide general assistance to the practice team, welcome patients, and direct them to the appropriate services either in person or by phone. The role includes handling administrative duties to support clinical staff and ensuring smooth day-to-day operations.

You will engage with patients, ensure confidentiality, manage reception areas, and contribute to maintaining efficient workflows across primary care services.

Responsibilities

• Opening up/locking up premises and maintaining security
• Maintain and monitor the appointments system
• Process appointment requests and direct to healthcare professionals
• Process and distribute mail
• Take messages and pass on information
• File and retrieve paperwork
• Process repeat prescriptions per guidelines
• Data entry and recording per procedures
• Initiate contact with patients and teams/agencies
• Clear and restock consulting rooms
• Provide clerical support including word processing and scanning
• Order and monitor stationery and supplies
• Deal with clinical waste
• Provide refreshments and keep kitchen tidy
• Keep reception area and leaflets tidy

Skills

Clerical support

Telephone etiquette

Customer service

Data entry

Medical receptionist

Tools

Microsoft Office

Telephone system

Job description

NHS Jobs in Birmingham is seeking a Practice Administration role to provide general assistance to the practice team, welcome patients, and direct them to the appropriate services either in person or by phone. The role includes handling administrative duties to support clinical staff and ensuring smooth day-to-day operations.

You will engage with patients, ensure confidentiality, manage reception areas, and contribute to maintaining efficient workflows across primary care services.