GP Surgery Receptionist/DOCMAN Scanner

NHS Jobs; Bromsgrove; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Bromsgrove is seeking an administrative support assistant for the practice. You will manage reception duties, book patient appointments, handle referrals and correspond with clinical and administrative teams, using EMIS and Docman daily.

Skills in Microsoft Office, confidentiality, and strong communication are essential. You will work as part of a team and autonomously, maintaining professional patient-facing service and accurate

Qualifications

• Strong admin experience in a healthcare setting is desirable.
• Demonstrates knowledge of EMIS, DOCMAN and Microsoft Office.
• Ability to follow procedures and maintain confidentiality.
• Good time management, planning and organisation.
• Excellent communication and interpersonal skills.
• Able to work as part of a team and autonomously.

Responsibilities

• Book patient appointments with clinical staff.
• Liaise with GPs and practice team regarding queries.
• Answer calls, sign visitors, and manage reception duties.
• Process registration forms, scans and workflow in Docman/EMIS.
• Manage patient queries and provide a positive patient experience.
• Cover sickness and holidays as required.
• Maintain patient task logs and handle external documents.
• Ensure confidentiality and compliance with policy.

Skills

EMIS

DOCMAN

Microsoft Office

Communication

Confidentiality

Problem solving

Interpersonal skills

Teamwork

Time management

Organising

Tools

Docman

EMIS

AccuRx

Job description

The successful candidate must have full knowledge of EMIS, DOCMAN, Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy. If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Manage scanning and document workflow using Docman.Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key. Support with sickness and holiday cover in addition to contracted hours may also be required. Sign all visitors in and out Receive incoming and initiate outgoing telephone calls. Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required. To book patient appointments with clinical staff Manage incoming Patient Online Access forms and granting access To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries. Answer emergency phone calls and action as necessary To receive and file and workflow external documents both in hard and electronic format Chaperone patients as required To take payment of fees for private non NHS work Assist deliveries advising team members that goods have arrive To maintain a log, file and workflow to clinical system all correspondence handled over the desk. Manage incoming samples ensuring correct bottle is labelled and has paperwork. Manage patient tasks through EMIS Docman AccuRx Email Manage reception email account as well as own To cover for holidays and sickness as required. Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors Keep up to date with reception updates, attend reception meetings and follow process and policy To carry out a variety of administrative tasks for the efficient running of the Practice. Keep reception up to date Tidy desk area policy Processing medication requests Manage patient queries at desk and action accordingly Docman Scanning This post is subject to the Rehabilitation of offenders Act Exceptions Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service formerly known as CRB to check for any previous criminal convictions.

£25,272 per annum, pro rata if part time

The Royal Orthopaedic Hospital NHS Foundation Trust