Medical Administrator

Westbourne Medical Group; Houghton-le-Spring; On-site; GBP 12,000 - 18,000; Part time

Job summary

Westbourne Medical Group is a busy GP practice with just over 6,600 patients and an Outstanding rating by CQC, seeking an experienced medical receptionist/administrator for part-time hours (18 hrs) over two days, 8am–6pm. GP/Primary care experience and Emis Web are desirable, with training provided.

Salary paid according to experience. You will be the focal point of the surgery, with duties spanning reception, appointment coordination, liaising with clinicians and external agencies, and handling

Qualifications

• Experience working in GP / Primary care is desirable, but training will be provided.
• Excellent IT skills, communication, interpersonal and organisational skills.
• Good team player who can also work on own initiative and meet deadlines.

Responsibilities

• Ensure smooth running of reception and prioritise workload.
• Answer telephone enquiries promptly and helpfully.
• Liaise with hospitals and outside agencies regarding appointments and test results.
• Deal with patient enquiries professionally and sympathetically.
• Request prescriptions and complete administrative tasks.
• Deal with referrals and clinical letters.
• Provide additional administrative support as required.

Skills

Reception duties

IT skills

Communication

Team player

Tools

Emis Web

Job description

Westbourne Medical Group have an exciting opportunity for an an experienced medical receptionist / administrator to join our friendly team. We are a busy GP practice with just over 6600 patients and rated 'Outstanding' by CQC. The post is PART TIME (18 hrs) worked over two full days between 8am - 6pm. Experience working in GP / Primary care environment and Emis Web experience is desirable, but not necessary as training will be provided. Salary will be paid according to experience. Applicants must be able to demonstrate excellent IT skills, communication, interpersonal and organisational skills. You will need to be a good team player, able to work on your own initiative, effectively and efficiently. Candidates would be required to pay attention to detail and work within set time frames.

Main Purpose of the job

To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of the practice team, and to provide a high standard of customer services at all times.

The candidate will

• Ensure the smooth running of the reception and prioritise workload as appropriate.
• Answer telephone enquiries in a prompt, efficient and helpful manner.
• Will liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.
• Deal with enquiries from patients professionally and sympathetically.
• Will request prescriptions and complete administrative tasks.
• Deal with referrals and clinical letters.
• Will provide additional administrative support to the practice as required.

The role would suit someone with the following skills:

• Excellent interpersonal and communication skills, both written and verbal
• Attention to detail
• Ability to work under pressure and adhere to deadlines
• Flexible approach to working
• Discrete, honest and reliable
• Professional