Administrator/Medical Secretary

NHS Jobs; Lancashire; Sur place; GBP 21 000 - 30 000; Plein temps

Résumé du poste

Blackpool Teaching Hospitals NHS Foundation Trust is seeking a capable Administrative Support professional to assist the practice team and ensure smooth day-to-day operations of the surgery.

The successful candidate will manage patient records in EMIS and Docman, handle referrals, maintain confidentiality, and liaise with clinicians, hospitals, and external organisations to support high-quality patient care.

Description du poste

The successful candidate will provide efficient and effective administrative support to the practice team, ensuring the smooth day-to-day operation of the surgery. The post holder will undertake a variety of administrative duties to support the delivery of high-quality patient care and excellent customer service while maintaining patient confidentiality at all times. The Primary Care Administrator will work closely with clinicians, management, patients, and external healthcare organisations to ensure that patient records, correspondence, referrals, and practice systems are managed accurately and efficiently.

Main Duties and Responsibilities

Secretarial Duties

• Provide a full secretarial service to GPs and other healthcare professionals.
• Process referrals via the NHS e-Referral Service (e-RS) and other referral pathways in a timely manner.
• Prepare, type, and distribute clinical correspondence, reports, and other documentation as required.
• Monitor and track referrals, investigations, and appointments, ensuring appropriate follow-up action is taken.
• Liaise with hospitals, community teams, and external agencies regarding patient care and appointments.
• Manage incoming and outgoing correspondence, ensuring appropriate coding, filing, and actioning of documents.

Administrative Duties

• Maintain accurate and up-to-date patient records using EMIS and Docman systems.
• Process and file clinical documents, test results, and hospital correspondence.
• Undertake general administrative duties including scanning, filing, photocopying, and document management.
• Assist with workflow management to ensure correspondence is processed efficiently.

Communication

• Act as a professional point of contact for patients, healthcare professionals, and external organisations.
• Respond to telephone and written enquiries in a courteous and professional manner.
• Communicate effectively with members of the multidisciplinary team.
• Maintain confidentiality and professionalism at all times.

Information Governance

• Ensure compliance with GDPR, Data Protection legislation, and NHS Information Governance requirements.
• Maintain patient confidentiality at all times and only access records where necessary for the role.
• Follow practice policies and procedures regarding information security and record keeping.

Quality and Professional Development

• Participate in practice meetings and relevant training.
• Maintain and develop knowledge of NHS systems, referral pathways, and practice procedures.
• Contribute to service improvement initiatives and administrative audits where required.
• Undertake any other duties appropriate to the role and grade as requested by the Practice Manager.

Blackpool Teaching Hospitals NHS Foundation Trust