Global UX Research Director & Chapter Lead

The Boston Consulting Group GmbH; City Of London; On-site; GBP 85,000 - 110,000; Full time

Job summary

A global consulting firm in London is seeking a Senior UX Research Leader to define and execute a comprehensive UX research strategy. The ideal candidate will have over 10 years of user research experience, including 5 years in leadership roles within innovative environments. This role involves collaboration with cross-functional teams to enhance user experiences and implement AI-driven solutions. The position offers significant growth opportunities in a dynamic consulting setting.

Benefits

Flexible working conditions

Professional development opportunities

Health and wellness programs

Qualifications

• 10+ years of experience in user research.
• 5+ years in research leadership roles.
• Experience in fast-paced, innovation-driven environments.

Responsibilities

• Define UX research strategy aligned with business objectives.
• Collaborate with cross-functional teams to embed UX practices.
• Drive research initiatives from discovery to deployment.

Skills

User research

Strategic leadership

Agile methodologies

Data analysis

User-centred design

Tools

Qualtrics

Content Square

UserTesting.com

Dovetail

Maze

Hive

Job description

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

As a senior member of BCG’s Global IT UX Center of Excellence (CoE), you will lead and elevate user research across the firm’s digital product ecosystem. Your mission is to define and execute a forward‑looking UX research strategy that shapes the design of next‑generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI‑driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients.

You are a creative, strategic, and hands‑on Research Leader — passionate about crafting intuitive, impactful, and AI‑augmented user experiences. Through a strong advocacy for user‑centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products.

In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG’s digital and AI‑first priorities. You’ll keep your skills sharp and your leadership grounded in practice.

Key Responsibilities

• UX Research Strategy & Vision:
  • Define the research strategy that aligns user insights with business objectives and value creation.
  • Champion user‑centred design principles to drive innovation while balancing technical feasibility and strategic value. Define the shift to experience and journey‑based research methods from singular products.
• Cross‑Functional Collaboration:
  • Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals.
• Innovative, Scalable Research:
  • Develop and lead AI‑powered research methodologies that address critical challenges such as trust, and scalability in digital products.
• Execution & Delivery:
  • Drive discovery‑to‑deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases.
• Leadership & Mentorship:
  • Establish research standards for AI‑first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning.
• Research Practice & Expertise:
  • Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG.

What You'll Bring

• 10+ years of experience in user research within consulting, agency, or technology‑led organizations, including at least 5 years in research leadership roles.
• Proven success in scaling UX research, supporting diverse user groups, regions, and cross‑functional teams.
• Experienced in leading distributed research teams and nurturing talent within fast‑paced, innovation‑driven environments.
• Deep expertise across the end‑to‑end design lifecycle — from discovery through delivery — with strong grounding in agile, scrum, and design thinking methodologies.
• Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI.
• Data‑driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders.
• Skilled in research platforms and tools such as Qualtrics, Content Square, Hive, Dovetail, Maze, and UserTesting.com.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.