Global Technical Support Scientist - Diagnostics & Training

Randox Laboratories; Antrim; On-site; GBP 32,000 - 42,000; Full time

Job summary

Randox Laboratories is seeking a Technical Support Scientist to join our Customer/Technical Support team in Antrim. This desk-based role supports end users of Randox products and requires travel to international sites as needed.

The position involves providing technical and applications support, training staff, and analyzing performance data while maintaining strong product knowledge across Randox’s product lines.

Qualifications

• Bachelor’s degree in Biochemistry, Biomedical Science or a Life Science related discipline.
• Excellent organisation skills and communication abilities.
• Willingness to travel worldwide and UK work eligibility.

Responsibilities

• Provide technical and applications support for Randox reagents and quality control materials.
• Handle and troubleshoot technical customer queries from local and international locations.
• Provide product information and guidance on Randox procedures.
• Review performance data and comparative studies.
• Provide product and instrument training to international staff.
• Use query-logging software to record and monitor customer and internal queries.
• Develop a high degree of product knowledge across Randox product groups.
• Travel internationally to customer sites as required.

Skills

Excellent organisation

Excellent communication

Willingness to travel worldwide

Right to work in UK

Education

Bachelors in Biochemistry/Biomedical Science/Life Science related

Tools

Clinical chemistry analysers

Job description

Randox Laboratories is seeking a Technical Support Scientist to join our Customer/Technical Support team in Antrim. This desk-based role supports end users of Randox products and requires travel to international sites as needed.

The position involves providing technical and applications support, training staff, and analyzing performance data while maintaining strong product knowledge across Randox’s product lines.