Technical Support Specialist

HIRANI; Randalstown; On-site; GBP 35,000 - 48,000; Full time

Job summary

Randox Laboratories in Antrim seeks a Technical Support Specialist to troubleshoot and assist end users of Randox products. You will provide technical and applications support for reagents, quality control materials and analysers, and help with data management tools across global customers.

The role requires a Bachelor’s degree in Biochemistry, Biomedical Science or a Life Science discipline, superb communication, and willingness to travel internationally. 40-hour week, on-site.

Qualifications

• Bachelor’s degree in Biochemistry, Biomedical Science or Life Science related discipline.
• Excellent written and verbal communication skills.
• Willingness to travel internationally.

Responsibilities

• Provide technical and applications support for Randox reagents and quality control materials.
• Troubleshoot technical customer queries from local and international locations.
• Provide product and instrument training to international staff.
• Record and monitor customer queries using query-logging software.
• Develop extensive product knowledge across Randox product groups.

Skills

Excellent communication

Travel readiness

Right to work in the UK

Education

Biochemistry/Life Science degree

Job description

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team.

Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.

Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or Monday-Thursday longer days with half day Friday.

This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including:

• Providing technical and applications support for all Randox reagent and quality control materials
• Handling and troubleshooting of technical customer queries from local and international locations.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff
• Use of query-logging software to record and monitor the status of customer and internal queries.
• Development of a high degree of product knowledge covering all Randox product groups.

This role will involve supporting a global customer base and international travel may be required.

• A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline.
• Excellent communication skills, both written and verbal
• Flexibility for travel worldwide.
• Right to work in the UK.

About Randox:

An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives.