Technical Support Scientist

HIRANI; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Job summary

Randox is seeking a desk-based scientist in Antrim to provide technical and applications support for Randox reagents, quality control materials and analytical instruments. The role focuses on supporting laboratories and end users globally, with travel to customer sites as needed.

You will handle troubleshooting, review performance data, provide product information, and train international staff. A full-time, permanent position with standard UK hours; travel internationally required.

Qualifications

• Desk-based scientist role supporting laboratories with no lab work.
• Provide technical and applications support for Randox products.
• Experience handling customer queries from international locations.

Responsibilities

• Providing technical and applications support for all Randox reagent and quality control materials.
• Handling and troubleshooting of technical customer queries from local and international locations.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff.
• Travel internationally when required, to customer sites to deal with customer queries.

Skills

Technical support

Troubleshooting

Product knowledge

Communication

Travel readiness

Tools

Query-logging software

Job description

Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.

Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or longer days Monday to Thursday with a half day on a Friday.

Right to Work Requirement

Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9-month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire.

What does this involve?

This role is responsible for providing support and troubleshooting to the end users of Randox products. This role is a desk based scientist role, supporting laboratories but will not involve lab work. The main duties of the role include:

• Providing technical and applications support for all Randox reagent and quality control materials
• Handling and troubleshooting of technical customer queries from local and international locations.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff
• Use of query-logging software to record and monitor the status of customer and internal queries.
• Development of a high degree of product knowledge covering all Randox product groups.
• Travel internationally when required, to customer sites to deal with customer queries.