Global Technical Support & Training Specialist

HIRANI; Randalstown; On-site; GBP 35,000 - 48,000; Full time

Job summary

Randox Laboratories in Antrim seeks a Technical Support Specialist to troubleshoot and assist end users of Randox products. You will provide technical and applications support for reagents, quality control materials and analysers, and help with data management tools across global customers.

The role requires a Bachelor’s degree in Biochemistry, Biomedical Science or a Life Science discipline, superb communication, and willingness to travel internationally. 40-hour week, on-site.

Qualifications

• Bachelor’s degree in Biochemistry, Biomedical Science or Life Science related discipline.
• Excellent written and verbal communication skills.
• Willingness to travel internationally.

Responsibilities

• Provide technical and applications support for Randox reagents and quality control materials.
• Troubleshoot technical customer queries from local and international locations.
• Provide product and instrument training to international staff.
• Record and monitor customer queries using query-logging software.
• Develop extensive product knowledge across Randox product groups.

Skills

Excellent communication

Travel readiness

Right to work in the UK

Education

Biochemistry/Life Science degree

Job description

Randox Laboratories in Antrim seeks a Technical Support Specialist to troubleshoot and assist end users of Randox products. You will provide technical and applications support for reagents, quality control materials and analysers, and help with data management tools across global customers.

The role requires a Bachelor’s degree in Biochemistry, Biomedical Science or a Life Science discipline, superb communication, and willingness to travel internationally. 40-hour week, on-site.