26N/TSPP - Technical Support Scientist

Randox Laboratories; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Job summary

Randox Laboratories is seeking a Technical Support Scientist to join our Customer/Technical Support team. This desk-based scientist role supports end users globally with troubleshooting and product guidance, while occasionally traveling to customer sites.

You will develop in-depth knowledge of Randox reagents, quality control materials, and clinical chemistry analysers, and you may train staff internationally.

Qualifications

• Bachelor's degree in Biochemistry, Biomedical Science or Life Science.
• Excellent organisation and communication skills.
• Flexibility to travel worldwide and UK right to work.

Responsibilities

• Provide technical and applications support for Randox reagent and quality control materials.
• Troubleshoot technical customer queries from local and international locations.
• Provide product information and advice on Randox procedures.
• Review and analyse performance data and comparative studies.
• Provide product and instrument training to international staff
• Record and monitor customer queries using query-logging software
• Develop extensive product knowledge across Randox products
• Travel internationally to customer sites as required

Skills

Excellent organisation skills

Excellent communication skills

Willingness to travel internationally

Education

Bachelor's degree in Biochemistry / Biomedical Science / Life Science

Tools

Interlaboratory data management software

Job description

Technical Support Scientist – (Job Ref: 26N/TSPP)

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Scientist within our Customer/Technical Support team.

What does the Technical Support team do?

Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.

Location

Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.

Contract Offered

Full-time, Permanent

Working Hours / Shifts

40 hours per week, Monday to Friday from 08.40 to 17.20 or longer days Monday to Thursday with a half day on a Friday.

Right to Work Requirement

Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9-month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire.

What does this involve?

This role is responsible for providing support and troubleshooting to the end users of Randox products. This role is a desk based scientist role, supporting laboratories but will not involve lab work. The main duties of the role include:

• Providing technical and applications support for all Randox reagent and quality control materials
• Handling and troubleshooting of technical customer queries from local and international locations.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff
• Use of query-logging software to record and monitor the status of customer and internal queries.
• Development of a high degree of product knowledge covering all Randox product groups.
• Travel internationally when required, to customer sites to deal with customer queries.

Who can apply?

Essential criteria:

• A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline.
• Excellent organisation skills
• Excellent communication skills, both written and verbal
• Flexibility for travel worldwide.
• Currently have the right to work in the UK without visa sponsorship.

Desirable:

• Experience working within a laboratory.
• Experience training new staff in lab equipment.
• Previous experience troubleshooting quality control material.
• Previous experience working in a similar role.
• Experience with clinical chemistry analysers and applications knowledge.