Global Strategic Account Manager — Growth & Retention

Johnson Controls; Greater London; On-site; GBP 75,000 - 105,000; Full time

Benefits offered by this job

Company car or car allowance

Pension scheme

Private medical insurance

Life assurance

Employee assistance programme

Career development and progression

Job summary

Johnson Controls is seeking a Strategic Account Manager to lead relationships with national and international customers, influence decision-makers, and drive revenue growth. You will develop account plans, manage complex negotiations, and collaborate across teams to deliver value and expand our share of wallet.

The role requires proven strategic account management experience, strong negotiation skills, and the ability to navigate multi-stakeholder environments within a global organisation.

Qualifications

• Proven experience in strategic account management or complex B2B sales.
• Experience engaging senior stakeholders at director and executive levels.
• Strong commercial negotiation and contract management skills.
• Experience within building technologies or enterprise accounts is a plus.
• Degree qualification in Business, Engineering, or a related discipline.

Responsibilities

• Develop and execute account plans for strategic national and international customers.
• Build and maintain strong relationships with customer stakeholders, including director and executive-level contacts.
• Drive account growth through retention strategies and identification of cross-sell and upsell opportunities across the Johnson Controls portfolio.
• Lead commercial discussions and negotiations to maximise revenue, profitability, and long-term customer value.
• Collaborate with internal stakeholders to ensure delivery of customer commitments and service excellence.
• Manage complex sales opportunities through extended sales cycles and multiple decision-makers.
• Monitor account performance against sales, profitability, and operational objectives.
• Analyse customer needs, market conditions, and competitive activity to identify growth opportunities.
• Support forecasting, pipeline management, and strategic account reviews.
• Act as a trusted advisor to customers, aligning Johnson Controls solutions with their business goals and operational needs.

Skills

Strategic account management

Key account management

B2B sales

Negotiation

Contract management

Stakeholder management

Forecasting

Analytical skills

Communication

Education

Degree in Business

Job description

Johnson Controls is seeking a Strategic Account Manager to lead relationships with national and international customers, influence decision-makers, and drive revenue growth. You will develop account plans, manage complex negotiations, and collaborate across teams to deliver value and expand our share of wallet.

The role requires proven strategic account management experience, strong negotiation skills, and the ability to navigate multi-stakeholder environments within a global organisation.