Strategic Key Account Manager – Growth & Retention

Johnson Controls; Sunbury-on-Thames; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Company car or car allowance

Pension scheme

Private medical insurance

Life assurance

Employee assistance programme

Career development and progression

Ongoing training and professional dev

Employee discounts and wellbeing

Job summary

Johnson Controls seeks a Key Account Manager to drive strategy and execution across a portfolio of strategic customers. You will lead account plans, strengthen relationships, and grow revenue across the full Johnson Controls offering.

The role partners with internal teams to ensure exceptional customer experience and sustainable growth. You will develop plans for named accounts, manage negotiatons, monitor performance, and identify opportunities within existing accounts.

Qualifications

• Proven experience in key account management or complex B2B sales.
• Strong commercial and negotiation skills with customer agreements.
• Track record of revenue growth, retention and profitability targets.
• Ability to identify and convert cross-sell and upsell opportunities.
• Excellent relationship-building and stakeholder management skills.
• Strong communication, presentation and influencing abilities.
• Analytical mindset with planning and forecasting capabilities.

Responsibilities

• Develop and execute account plans for strategic named accounts.
• Build and strengthen relationships with key decision-makers.
• Drive revenue growth through retention, cross-selling and upselling.
• Conduct commercial negotiations to maximise profitability and value.
• Identify new business opportunities within existing accounts.
• Collaborate with sales, operations, service and product teams to deliver commitments.
• Monitor performance, pipeline activity and forecasts to meet targets.
• Analyze needs, market trends and competition to identify growth opportunities.
• Resolve issues while maintaining high customer satisfaction and loyalty.
• Maintain accurate account plans and forecasting in CRM.

Skills

Strategic account management

Negotiation

Relationship building

Communication

Forecasting

Education

Bachelor's degree in Business or Engineering

Tools

CRM systems

Job description

Johnson Controls seeks a Key Account Manager to drive strategy and execution across a portfolio of strategic customers. You will lead account plans, strengthen relationships, and grow revenue across the full Johnson Controls offering.

The role partners with internal teams to ensure exceptional customer experience and sustainable growth. You will develop plans for named accounts, manage negotiatons, monitor performance, and identify opportunities within existing accounts.