Strategic FM Account Manager – Growth & Partnerships

Johnson Controls; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped sales incentive scheme

Company car or car allowance

25 days annual leave + bank holidays

Company pension scheme

Life assurance

Employee Assistance Programme

Extensive training and development

Career progression in a global company

Flexible hybrid working

Job summary

Johnson Controls is seeking an Account Manager for FM Key Accounts in the UK. You will own and develop relationships across strategic facilities management customers, protecting revenue while delivering growth through service, projects and lifecycle replacements.

The role is field-based with hybrid working, requiring regular travel to customer sites and Johnson Controls locations. You will build account plans, manage sales pipelines, and collaborate with internal teams to expand opportunities.

Qualifications

• Experience in Account Management within Facilities Management, Hard FM, technical services or similar B2B environment.
• Proven success growing existing customer accounts via structured account development and relationship management.
• Strong stakeholder management across operational, commercial and senior leadership levels.
• Experience managing renewals, proposals, contract negotiations and service-based sales opportunities.
• Experience developing account plans, managing qualified sales pipelines and delivering accurate forecasts.

Responsibilities

• Own the commercial relationship for a portfolio of strategic FM customers as the primary sales and relationship lead.
• Develop deep understanding of customer estates, service footprints and business objectives.
• Protect and retain existing contracts while identifying growth opportunities.
• Grow account revenue through lifecycle replacements, upgrades, extensions and remedial works.
• Create and maintain structured account plans identifying priorities, gaps and risks.
• Lead customer review meetings and commercial discussions at all levels.
• Present commercial solutions and proposals to operational, procurement, and board-level stakeholders.
• Collaborate with delivery teams to ensure outstanding customer outcomes.
• Maintain CRM records, forecasts and opportunities in Salesforce.

Skills

Account management

Key account management

Business development

Stakeholder management

Forecasting

Sales pipeline

CRM (Salesforce)

Driving licence

Communication

Tools

Salesforce

Job description

Johnson Controls is seeking an Account Manager for FM Key Accounts in the UK. You will own and develop relationships across strategic facilities management customers, protecting revenue while delivering growth through service, projects and lifecycle replacements.

The role is field-based with hybrid working, requiring regular travel to customer sites and Johnson Controls locations. You will build account plans, manage sales pipelines, and collaborate with internal teams to expand opportunities.