Global Service Design Lead - Microsoft Solutions

SoftwareOne; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

SoftwareOne is expanding its Microsoft service portfolio and seeks a Service Design Lead to shape, build and launch market-ready offerings across regions. You will collaborate with Product Management, Sales, and Delivery teams to turn strategic priorities into scalable services while ensuring high-quality customer experiences worldwide.

Join a global team driving governance, innovation, and operational excellence within the Microsoft Centre of Excellence, contributing to one of the company’s

Qualifications

• Experience designing, launching, and evolving technology services, managed services, or professional services offerings.
• Strong knowledge of the Microsoft ecosystem: Azure, Modern Work, Security, Data & AI, Business Applications, Copilot, Infrastructure, or Digital Workplace.
• Ability to work effectively across global, matrixed, and geographically distributed organizations.
• Strong stakeholder management and influencing skills to align diverse teams around shared goals.
• Understanding of cloud transformation, modernization, AI adoption, governance, and operational excellence.
• Familiarity with Agile, Scrum, SAFe, or other product and program management methodologies.

Responsibilities

• Lead the design, development, and release of new Microsoft-focused services and solutions across the global organization.
• Establish governance, processes, and operational frameworks that support scalable service innovation.
• Partner with Product Management to convert strategic priorities into market-ready offerings.
• Coordinate and influence regional and global stakeholders to deliver successful business outcomes.
• Collaborate with Sales, Customer Success, Pre-Sales, and Delivery teams to ensure services meet customer and market needs.
• Drive consistency, quality, and continuous improvement across the Microsoft Centre of Excellence service portfolio.

Job description

SoftwareOne is expanding its Microsoft service portfolio and seeks a Service Design Lead to shape, build and launch market-ready offerings across regions. You will collaborate with Product Management, Sales, and Delivery teams to turn strategic priorities into scalable services while ensuring high-quality customer experiences worldwide.

Join a global team driving governance, innovation, and operational excellence within the Microsoft Centre of Excellence, contributing to one of the company’s