Service Design Lead

SoftwareOne; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

SoftwareOne is expanding its Microsoft service portfolio and seeks a Service Design Lead to shape, build and launch market-ready offerings across regions. You will collaborate with Product Management, Sales, and Delivery teams to turn strategic priorities into scalable services while ensuring high-quality customer experiences worldwide.

Join a global team driving governance, innovation, and operational excellence within the Microsoft Centre of Excellence, contributing to one of the company’s

Qualifications

• Experience designing, launching, and evolving technology services, managed services, or professional services offerings.
• Strong knowledge of the Microsoft ecosystem: Azure, Modern Work, Security, Data & AI, Business Applications, Copilot, Infrastructure, or Digital Workplace.
• Ability to work effectively across global, matrixed, and geographically distributed organizations.
• Strong stakeholder management and influencing skills to align diverse teams around shared goals.
• Understanding of cloud transformation, modernization, AI adoption, governance, and operational excellence.
• Familiarity with Agile, Scrum, SAFe, or other product and program management methodologies.

Responsibilities

• Lead the design, development, and release of new Microsoft-focused services and solutions across the global organization.
• Establish governance, processes, and operational frameworks that support scalable service innovation.
• Partner with Product Management to convert strategic priorities into market-ready offerings.
• Coordinate and influence regional and global stakeholders to deliver successful business outcomes.
• Collaborate with Sales, Customer Success, Pre-Sales, and Delivery teams to ensure services meet customer and market needs.
• Drive consistency, quality, and continuous improvement across the Microsoft Centre of Excellence service portfolio.

Job description

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

• Are you excited by the opportunity to shape and launch new Microsoft service offerings on a global scale?


• Do you enjoy bringing structure, governance, and innovation to complex cross-functional programs?


• Would you like to help drive one of SoftwareOne's most significant growth opportunities within the Microsoft ecosystem?

At SoftwareOne, our Microsoft Centre of Excellence is at the heart of helping customers unlock the full value of Microsoft's technologies. As one of Microsoft's largest global partners, we are continuously expanding our portfolio of innovative services and solutions across Azure, Modern Work, Security, Data & AI, Business Applications, Copilot, and Digital Workplace.

We are looking for a Service Design Lead to join our global Microsoft service line team. Reporting to the Global Service Line Leader, this role will play a key part in designing, building, and launching new services and solutions that support our strategic growth ambitions.

You will work across regions and functions, collaborating with Product Management, Sales, Pre-Sales, Customer Success, and Professional Services teams to transform ideas into scalable, market-ready offerings. Your focus will be on creating predictable, structured, and effective service development processes that ensure consistent, high-quality experiences for customers worldwide.

What You’ll do:

• Lead the design, development, and release of new Microsoft-focused services and solutions across the global organization.


• Establish governance, processes, and operational frameworks that support scalable service innovation.


• Partner with Product Management to convert strategic priorities into market-ready offerings.


• Coordinate and influence regional and global stakeholders to deliver successful business outcomes.


• Collaborate with Sales, Customer Success, Pre-Sales, and Delivery teams to ensure services meet customer and market needs.


• Drive consistency, quality, and continuous improvement across the Microsoft Centre of Excellence service portfolio.

What we need to see from you

• Experience designing, launching, and evolving technology services, managed services, or professional services offerings.


• Strong knowledge of the Microsoft ecosystem, including one or more of the following areas: Azure, Modern Work, Security, Data & AI, Business Applications, Copilot, Infrastructure, or Digital Workplace.


• Ability to work effectively across global, matrixed, and geographically distributed organizations.


• Strong stakeholder management and influencing skills with the ability to align diverse teams around shared goals.


• Understanding of cloud transformation, modernization, AI adoption, governance, and operational excellence.


• Familiarity with Agile, Scrum, SAFe, or other product and program management methodologies.

Why join SoftwareOne?

You will join a highly visible global team responsible for shaping the future of SoftwareOne's Microsoft services portfolio. This is a unique opportunity to influence strategy, build innovative offerings, collaborate with industry experts worldwide, and make a tangible impact on customer transformation journeys.

At SoftwareOne, we are committed to creating an inclusive workplace where diverse perspectives, experiences, and ideas help us innovate and grow. We welcome applications from people of all backgrounds and encourage you to apply even if your experience does not align perfectly with every qualification listed.

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.