Global Returns Associate II

Axon; Daventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is looking for a Global Returns Associate in Daventry. This role focuses on efficiently managing product returns and supporting improvements within the returns operation. Candidates should have 1-2 years of administrative experience and ideally experience with ERP systems like SAP or D365. Strong communication, organizational, and problem-solving skills are essential. The position offers a competitive salary and various benefits to enhance employee well-being.

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness programs

Emotional & mental wellness support

Snacks in the office

Qualifications

• 1–2 years of administrative experience, ideally with ERP systems.
• Experience in reverse logistics or returns processing is desirable.
• Ability to work on-site full-time at the Daventry warehouse.

Responsibilities

• Manage processing of returned products.
• Provide accurate information to customers and teams.
• Contribute to process improvements.

Skills

Administrative experience

Problem-solving

Attention to detail

Communication

Organisation

Time management

Tools

SAP

D365

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We work better together, connecting with candor and care and seeking out diverse perspectives from our customers, communities, and each other.

Your Impact

As a Global Returns Associate, you will play a key role in delivering a world‑class customer experience. You will efficiently manage inbound product returns, process orders accurately, and support continuous improvement within our returns operation. Your strong organizational skills, attention to detail, and clear communication will help optimise our workflows and uphold Axon’s reputation for excellence.

What You’ll Do

• Manage the day‑to‑day administrative processing of returned Axon products.
• Provide accurate, complete, and timely information to customers and internal teams.
• Contribute to process improvements to enhance efficiency and customer service.
• Assist with updating and maintaining Axon databases and relevant systems.
• Support additional projects within the Global Returns Team as required.
• Perform other duties that may reasonably be assigned in line with the role.

What You Bring

• 1–2 years of administrative experience, ideally with ERP systems such as SAP, D365, or equivalent.
• Strong problem‑solving skills and attention to detail.
• Excellent communication, organisation, and time‑management abilities.
• Experience in reverse logistics or returns processing is highly desirable.
• Ability to work on‑site full‑time at our Daventry warehouse.
• A proactive mindset and willingness to support continuous improvement initiatives.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness programs
• Emotional & mental wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That’s ok. At Axon, we aim far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.