Global Relationship Manager - FinTech SaaS

Canoe; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Benefits Stipend

Flexible PTO

In-Person Events

Hybrid and Remote Work

Remote Office Stipend

Professional Development

Parental Leave

Wellness/WiFi

Job summary

Canoe is seeking a Relationship Manager to lead strategic client relationships across the EMEA region and APAC. You will work with senior stakeholders to ensure successful adoption, retention, and revenue growth, while collaborating with Client Success, Implementation, Support, Sales and Leadership to deliver continuous value.

The role emphasizes ownership of renewals, expansion opportunities, and driving net dollar retention through data-driven ROI presentations and strategic reviews.

Qualifications

• Excellent listening, negotiation, and presentation skills.
• Experience delivering ROI presentations to senior stakeholders.
• Experience in financial services, FinTech, or alternative investments preferred.
• Ability to travel internationally roughly monthly.
• Experience owning a book of business with adoption, retention, growth, value realization, expansion, upselling, etc.
• B2B SaaS experience preferred.

Responsibilities

• Build and maintain strong, long-lasting client relationships across all client segments in EMEA/APAC.
• Develop strategic relationships with key decision makers / C-Suite to drive ROI and value realization.
• Own the client renewal process and drive net dollar retention post-sales.
• Collaborate with cross-functional teams (Client Success, Implementation, Support, Sales, Leadership) to retain customers and grow revenue.
• Lead adoption of best practices for client retention including business reports.

Skills

Listening skills

Negotiation

Presentation skills

ROI presentations

Stakeholder management

Travel willingness

Book of business

B2B SaaS experience

Job description

Canoe is seeking a Relationship Manager to lead strategic client relationships across the EMEA region and APAC. You will work with senior stakeholders to ensure successful adoption, retention, and revenue growth, while collaborating with Client Success, Implementation, Support, Sales and Leadership to deliver continuous value.

The role emphasizes ownership of renewals, expansion opportunities, and driving net dollar retention through data-driven ROI presentations and strategic reviews.