Relationship Manager

Canoe Intelligence; Greater London; Hybrid; GBP 85,000 - 105,000; Full time

Benefits offered by this job

Benefits stipend

Flexible PTO

Pension contribution

Flexible work from home

Home office stipend

Employee Assistance Program

Gym/wifi reimbursement

Education assistance

Parental Leave

Job summary

Canoe Intelligence in London offers a Relationship Manager role focused on leading strategic client relationships with senior decision makers across the EMEA region. You will drive adoption, retention, and growth while delivering ROI across the client base.

You will collaborate with cross-functional teams, influence key stakeholders, and own renewal processes, contributing to Canoe’s scale strategy in a dynamic FinTech environment.

Qualifications

• Must have experience owning a book of business and driving adoption, retention, growth, value realization, expansion, upselling.
• Ability to present and influence key stakeholders.
• Experience delivering ROI/business reviews to senior stakeholders.
• Excellent listening, negotiation, and presentation skills.

Responsibilities

• Build and maintain long-lasting client relationships across the EMEA region.
• Collaborate with Client Success, Implementation, Support, Sales, and Leadership to drive retention and revenue growth.
• Lead adoption of best practices for client retention, including business reports.
• Drive net dollar retention for Canoe’s clients.

Skills

Book of business ownership

Stakeholder communication

ROI presentations

Negotiation

Job description

COMPANY: Canoe Intelligence
WEBSITE: https://canoeintelligence.com/
TITLE: Relationship Manager
LOCATION: Hybrid in London, UK
SALARY: 85,000 - 105,000 GBP base salary + bonus

The Role

As a Relationship Manager, you’ll be joining an experienced team of Relationship Managers to lead long-term, strategic relationships with our clients. The Relationship Manager’s role is to develop strategic relationships with key decision makers / C-Suite, ensure the successful adoption and overall health of clients, deliver value and ROI to clients, identify opportunities for growth, and own the client renewal process. This position will have direct access to the world’s leading allocators of alternative investments and play an active role in designing the team and company’s scale strategy.

What You’ll Do

• Build and maintain strong, long-lasting client relationships, across all client segments, within the EMEA Region / APAC
• Collaborate with cross-functional teams including Client Success, Implementation, Support, Sales, and Leadership to drive retention and revenue growth
• Lead the adoption of best practices for client retention, including business reports
• Drive net dollar retention (post-sales expansion and renewals) for Canoe’s clients

What We’re Looking For

• Previous experience owning a book of business where you were responsible for driving adoption, retention, growth, value realization, expansion, upselling, etc.
• Demonstrated ability to communicate, present, and influence key stakeholders
• Experience providing ROI presentations or business reviews to senior stakeholders
• Excellent listening, negotiation, and presentation skills
• Previous B2B SaaS experience is highly preferred
• Previous experience in financial services, FinTech, or alternative investments highly preferred
• Ability to travel, often overnight, into the EMEA region (roughly every month)

What You’ll Get

• A stipend for benefits, including medical, dental, & vision benefits
• Flexible PTO
• Pension contribution
• Flexible work from home policy
• Home office stipend
• Employee Assistance Program
• Gym/wifi reimbursement
• Education assistance
• Parental Leave

Our Values

• Client First —> Listen, and deliver client-centric solutions
• Be An Owner —> Take initiative, improve situations, drive positive outcomes
• Excellence —> Always set the highest standard for yourself and others
• Win Together —> 1 + 1 = 3

Who We Are

Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.

Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Our mission is to unlock efficiencies in alternative investment processes by introducing purpose-built automation into the workflows of institutional investors, asset servicers, capital allocators and wealth managers.