Strategic Client Success Manager - Fintech SaaS

Lendscape; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Lendscape is seeking a client relationship executive to own a portfolio of clients post go-live in a relationship-first, commercially-minded role central to client retention and growth. You will manage health, adoption and value delivery, while pursuing renewal and expansion opportunities in partnership with CRO and Product.

Responsibilities include being the primary client advocate, coordinating onboarding, monitoring health metrics, and driving a positive client experience across multi-year

Qualifications

• Proven track record in account management, customer success or a client-facing commercial role in B2B SaaS or fintech.
• Experience managing complex, senior client relationships over multi-year engagements.
• Demonstrable success in retaining and growing client portfolios, including renewal ownership and expansion sales.

Responsibilities

• Serve as the primary point of contact and trusted relationship lead for a portfolio of Lendscape clients.
• Build deep relationships within each client organisation from day-to-day users to senior stakeholders.
• Develop and maintain a clear, documented account strategy covering objectives, usage, risks and growth.
• Ensure clients feel heard, valued and well-served by Lendscape.
• Own renewal and expansion opportunities, including forecasts in CRM.
• Oversee onboarding, product adoption and time-to-value post go-live.
• Coordinate with Delivery and Support teams to ensure smooth delivery and SLA adherence.
• Collaborate with Head of Delivery, CRO and Product for feedback and escalations.

Skills

Relationship builder

Commercially sharp

Proactive

Organised

Clear communicator

Fintech knowledge

Job description

Lendscape is seeking a client relationship executive to own a portfolio of clients post go-live in a relationship-first, commercially-minded role central to client retention and growth. You will manage health, adoption and value delivery, while pursuing renewal and expansion opportunities in partnership with CRO and Product.

Responsibilities include being the primary client advocate, coordinating onboarding, monitoring health metrics, and driving a positive client experience across multi-year