Relationship Manager

Canoe Intelligence; Royal Borough of Greenwich; Hybrid; GBP 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, & vision benefits

Flexible PTO

Pension contribution

Flexible work from home policy

Home office stipend

Employee Assistance Program

Gym/WiFi reimbursement

Education assistance

Parental Leave

Job summary

Canoe Intelligence is seeking a Relationship Manager in London to lead strategic client relationships, drive adoption and retention, and deliver ROI to key decision makers. You will work with cross‑functional teams to sustain growth and manage renewals in a hybrid London setting.

Ideal candidates will have ownership of a book of business, strong presentation skills, and experience in fintech or financial services.

Qualifications

• Own a book of business with adoption, retention and growth responsibilities.
• Ability to communicate, present and influence senior stakeholders.
• Experience delivering ROI reviews to executives.
• Strong listening, negotiation and presentation skills.
• Previous B2B SaaS experience preferred.
• Experience in financial services or FinTech preferred.

Responsibilities

• Build and maintain strong client relationships across the EMEA region and APAC.
• Collaborate with Client Success, Implementation, Support, Sales and Leadership to drive retention and revenue growth.
• Lead adoption of best practices for client retention and generate business reports.
• Drive net dollar retention through post‑sales expansion and renewals.

Skills

Book of business ownership

Stakeholder communication

ROI presentations

Negotiation

B2B SaaS experience

Financial services/FinTech knowledge

Job description

COMPANY:

Canoe Intelligence

WEBSITE:

https://canoeintelligence.com/

TITLE:

Relationship Manager

LOCATION:

Hybrid in London, UK

SALARY:

85,000 - 105,000 GBP base salary + bonus

The Role:

As a Relationship Manager, you’ll be joining an experienced team of Relationship Managers to lead long‑term, strategic relationships with our clients. The Relationship Manager’s role is to develop strategic relationships with key decision makers / C‑Suite, ensure the successful adoption and overall health of clients, deliver value and ROI to clients, identify opportunities for growth, and own the client renewal process. This position will have direct access to the world’s leading allocators of alternative investments and play an active role in designing the team and company’s scale strategy.

What You’ll Do:

• Build and maintain strong, long‑lasting client relationships, across all client segments, within the EMEA Region / APAC

• Collaborate with cross‑functional teams including Client Success, Implementation, Support, Sales, and Leadership to drive retention and revenue growth

• Lead the adoption of best practices for client retention, including business reports

• Drive net dollar retention (post‑sales expansion and renewals) for Canoe’s clients

  
  

What We’re Looking For:

• Previous experience owning a book of business where you were responsible for driving adoption, retention, growth, value realization, expansion, upselling, etc.

• Demonstrated ability to communicate, present, and influence key stakeholders

• Experience providing ROI presentations or business reviews to senior stakeholders

• Excellent listening, negotiation, and presentation skills

• Previous B2B SaaS experience is highly preferred

• Previous experience in financial services, FinTech, or alternative investments highly preferred

• Ability to travel, often overnight, into the EMEA region (roughly every month)

What You’ll Get:

• A stipend for benefits, including medical, dental, & vision benefits

• Flexible PTO

• Pension contribution

• Flexible work from home policy

• Home office stipend

• Employee Assistance Program

• Gym/wifi reimbursement

• Education assistance

• Parental Leave

Our Values:

• Client First —> Listen, and deliver client‑centric solutions

• Be An Owner —> Take initiative, improve situations, drive positive outcomes

• Excellence —> Always set the highest standard for yourself and others

• Win Together —> 1 + 1 = 3

Who We Are:

Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly‑frustrating, time‑consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe’s AI‑driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.

Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.