Relationship Manager

Canoe; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Benefits Stipend

Flexible PTO

In-Person Events

Hybrid and Remote Work

Remote Office Stipend

Professional Development

Parental Leave

Wellness/WiFi

Job summary

Canoe is seeking a Relationship Manager to lead strategic client relationships across the EMEA region and APAC. You will work with senior stakeholders to ensure successful adoption, retention, and revenue growth, while collaborating with Client Success, Implementation, Support, Sales and Leadership to deliver continuous value.

The role emphasizes ownership of renewals, expansion opportunities, and driving net dollar retention through data-driven ROI presentations and strategic reviews.

Qualifications

• Excellent listening, negotiation, and presentation skills.
• Experience delivering ROI presentations to senior stakeholders.
• Experience in financial services, FinTech, or alternative investments preferred.
• Ability to travel internationally roughly monthly.
• Experience owning a book of business with adoption, retention, growth, value realization, expansion, upselling, etc.
• B2B SaaS experience preferred.

Responsibilities

• Build and maintain strong, long-lasting client relationships across all client segments in EMEA/APAC.
• Develop strategic relationships with key decision makers / C-Suite to drive ROI and value realization.
• Own the client renewal process and drive net dollar retention post-sales.
• Collaborate with cross-functional teams (Client Success, Implementation, Support, Sales, Leadership) to retain customers and grow revenue.
• Lead adoption of best practices for client retention including business reports.

Skills

Listening skills

Negotiation

Presentation skills

ROI presentations

Stakeholder management

Travel willingness

Book of business

B2B SaaS experience

Job description

• As a Relationship Manager, you'll be joining an experienced team of Relationship Managers to lead long-term, strategic relationships with our clients
• The Relationship Manager's role is to develop strategic relationships with key decision makers / C-Suite, ensure the successful adoption and overall health of clients, deliver value and ROI to clients, identify opportunities for growth, and own the client renewal process
• This position will have direct access to the world's leading allocators of alternative investments and play an active role in designing the team and company's scale strategy
• Build and maintain strong, long-lasting client relationships, across all client segments, within the EMEA Region / APAC
• Collaborate with cross-functional teams including Client Success, Implementation, Support, Sales, and Leadership to drive retention and revenue growth
• Lead the adoption of best practices for client retention, including business reports
• Drive net dollar retention (post-sales expansion and renewals) for Canoe's clients

Benefits

• Health Insurance: From medical dental, and vision to FSAs, HSAs, and more - we've got you covered
• Benefits Stipend: Canoe offers a £6,000 stipend for employees to enroll in their own private benefits.
• Flexible PTO: Recharge with flexible PTO and paid holidays!
• In-Person Events: We host regular happy hours and company outings in NYC, London, and Jacksonville. Going to be remote? We also bring our teams together from around the world as we're able.
• Hybrid and Remote Work: Most roles at Canoe offer either a Hybrid or a Fully Remote schedule. Find the flexibility you are looking for here.
• Remote Office Stipend: Need to level up your personal workspace? We offer $750 for any office equipment you purchase (monitors, desk, chair, etc.).
• Professional Development: Continue to learn and grow, utilizing $1,000 in education reimbursement available annually to each employee. We also offer a robust Learning Management platform and host regular Lunch & Learns.
• Parental Leave: We provide paid parental leave to all new parents following 6 months of employment.
• Wellness/WiFi: We reimburse employees up to $100 per month to help cover gym memberships and internet.

Requirements

• Excellent listening, negotiation, and presentation skills
• Experience providing ROI presentations or business reviews to senior stakeholders
• Previous experience in financial services, FinTech, or alternative investments highly preferred
• Demonstrated ability to communicate, present, and influence key stakeholders
• Ability to travel, often overnight, into the EMEA region (roughly every month)
• Previous experience owning a book of business where you were responsible for driving adoption, retention, growth, value realization, expansion, upselling, etc
• Previous B2B SaaS experience is highly preferred