Global Logistics Customer Experience Specialist

Maersk; Derby; Sur place; GBP 24 000 - 34 000; Plein temps

Résumé du poste

Maersk is seeking a Customer Service professional for our East Midlands Gateway Office in the UK, working a 6am-2pm shift. You will focus on delivering world-class service to clients, collaborating with internal teams and external partners to ensure efficient, accurate processes and timely communications.

The role requires a proactive communicator with strong attention to detail and the ability to work in a fast-paced, evolving environment.

Qualifications

• Passion for customer satisfaction and service excellence.
• Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
• Ability to meet tight deadlines in a high paced and changing environment.
• Expertise with Microsoft applications: Word, Excel, Outlook.
• Outstanding attention to detail.

Responsabilités

• Deliver a 1st class level of customer service to clients professionally and efficiently.
• Liaise with third party suppliers and other Maersk offices around the world.
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
• Ensure that all documents are processed in accurate and timely fashion in line with company policies.
• Produce internal and external reports and statistics including client KPI reporting.
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement.
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it.
• Proactively identify challenges within the clients supply chain process and suggest possible solutions to optimize the process.
• Attend client/other meetings as required.
• Participate in Supply Chain Management project teams.
• Work on other ad hoc tasks and projects as requested.

Connaissances

Customer service

Analytical thinking

Communication

Microsoft Office

Description du poste

Maersk is seeking a Customer Service professional for our East Midlands Gateway Office in the UK, working a 6am-2pm shift. You will focus on delivering world-class service to clients, collaborating with internal teams and external partners to ensure efficient, accurate processes and timely communications.

The role requires a proactive communicator with strong attention to detail and the ability to work in a fast-paced, evolving environment.