Global Customer Experience Consultant (Logistics)

Maersk; Liverpool; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave (buy/sell 5)

Annual bonus & pension

Family-friendly benefits

Employee Assistance Program

Short-term incentives

Job summary

Maersk in Liverpool is seeking a Customer Experience Agent to deliver first-class service to clients, liaise with third-party partners, and continuously improve the efficiency of customer workflows. The role involves problem-solving, reporting, and collaboration across Maersk offices worldwide.

You will join a fast-paced environment that values diversity, performance, and continuous learning, with benefits including a competitive pension, health offerings, and opportunities for incentives.

Qualifications

• Passion for customer satisfaction and service excellence.
• Previous experience in Logistics (a plus).
• Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
• Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices.
• Expertise with Microsoft applications: Word, Excel, Outlook.
• Good telephone manner and strong Customer Service mind set and approach.
• Outstanding attention to detail.

Responsibilities

• Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures.
• Liaise with other key parties including third party suppliers and other Maersk offices around the world.
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines.
• Produce internal and external reports and statistics as required including client KPI reporting.
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement.
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it.
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process.
• Attend client/other meetings as required.
• Participate in Supply Chain Management project teams.
• Work on other ad hoc tasks and projects as requested.

Skills

Passion for customer satisfaction

Logistics experience

Analytical skills

Deadline-driven

MS Office (Word, Excel, Outlook)

Telephone manner

Attention to detail

Job description

Maersk in Liverpool is seeking a Customer Experience Agent to deliver first-class service to clients, liaise with third-party partners, and continuously improve the efficiency of customer workflows. The role involves problem-solving, reporting, and collaboration across Maersk offices worldwide.

You will join a fast-paced environment that values diversity, performance, and continuous learning, with benefits including a competitive pension, health offerings, and opportunities for incentives.