Customer Experience Consultant - fix term role

Maersk; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Job summary

Maersk in Derby seeks a Customer Experience Consultant on a 3-4 month fixed-term contract to manage key customer relationships and coordinate end-to-end logistics. You will collaborate with commercial, operations and global service teams, drive improvements and digital solutions adoption to enhance service quality and customer satisfaction across multiple transport modes.

You bring a customer-facing background in shipping/logistics, excellent communication, and proactive problem-solving to

Qualifications

• Experience in a customer-facing role within shipping, transport or logistics.
• Strong communication and stakeholder management skills.
• Ability to coordinate end-to-end shipments across multiple modes.

Responsibilities

• Act as the primary point of contact for customers and build trusted relationships.
• Understand customer needs, service requirements and priorities.
• Coordinate end-to-end shipment lifecycle across transport modes.
• Monitor service performance and drive timely resolution of issues.
• Collaborate with commercial, operational and global service teams.
• Support adoption of digital self-service capabilities.

Skills

Customer relationships

Stakeholder management

Logistics knowledge

Communication

Job description

This is a 3-4 month Fixed-Term Contract opportunity based in Derby.

Do you enjoy building strong customer relationships, solving complex logistics challenges and delivering commercially focused solutions? We are looking for an ambitious Customer Experience Consultant to join our team in Derby on a 3-4 month fixed-term contract and help deliver reliable, high-quality logistics solutions for our customers. Whether you are already part of Maersk or bring relevant experience from another organization, this opportunity will allow you to manage important customer relationships and coordinate complex end-to-end logistics operations.

What We Offer

• Join us in a 3-4 month fixed-term contract role and gain valuable experience within one of the world's leading integrated logistics companies.
• Manage and develop relationships with a portfolio of customers.
• Gain exposure to end-to-end logistics solutions across multiple transport modes and products.
• Work in a dynamic international environment with colleagues and stakeholders across different countries and functions.
• Act as a key coordination point between customers, operational teams and internal departments.
• Contribute directly to customer satisfaction, retention and commercial growth.
• Drive continuous improvement, digitalization and automation initiatives.
• Develop your career within one of the world’s leading integrated logistics companies.

Key Responsibilities

• Act as the primary point of contact for customers and build strong, trusted relationships.
• Understand customers’ businesses, service requirements and operational priorities.
• Identify opportunities to strengthen partnerships and improve service delivery.
• Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products.
• Proactively monitor shipments and service performance, ensuring that agreed service levels are achieved.
• Take ownership of customer issues and drive timely resolution through effective stakeholder management.
• Collaborate closely with commercial, operational, logistics and global service teams.
• Provide internal stakeholders with visibility of service risks, trends and customer feedback.
• Support customers in adopting digital solutions and self-service capabilities.
• Lead customer experience and process improvement initiatives.
• Identify and support opportunities for automation.
• Share knowledge, best practices and customer insights with the wider team.

Who We Are Looking For

We are looking for someone who combines a strong customer focus with operational expertise and effective stakeholder management.

• Have experience in a customer-facing role within shipping, transport, logistics, supply chain or a related environment.
• Have a good understanding of shipping and logistics processes.
• Demonstrate a genuine commitment to delivering outstanding customer experiences.
• Are proactive, solution-oriented and comfortable taking ownership of operational challenges.
• Build relationships easily and communicate effectively with customers and colleagues at all levels.
• Can manage multiple priorities while maintaining a clear focus on customer outcomes.
• Have continuous-improvement mindset and are comfortable challenging existing ways of working.
• Are interested in digitalization and identifying opportunities for automation.
• Thrive in a collaborative, international and fast-paced environment.
• Communicate confidently in written and spoken English.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.