Global Customer Experience Consultant

A.P. Moller - Maersk; Liverpool; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits

Retailer discounts

Employee Assistance Program

Short-term incentives

Job summary

Maersk is hiring a Customer Experience Agent in Liverpool to deliver first-class service to clients and collaborate with global teams. You will liaise with third-party partners, monitor KPIs, and help optimize supply chains in a fast-paced environment.

The role emphasizes accuracy, proactive problem solving, and strong communication with internal and external stakeholders, while supporting continuous improvement and personal development within Maersk.

Qualifications

• Customer-focused with service excellence
• Experience in logistics is a plus
• Strong problem-solving and analytical skills
• Able to meet tight deadlines in a fast-paced environment
• Proficient in Microsoft Word, Excel and Outlook
• Excellent attention to detail

Responsibilities

• Deliver first-class customer service to clients
• Coordinate with third-party suppliers and Maersk offices
• Improve service quality and efficiency
• Process documents accurately and timely per policies
• Produce client KPI reports and internal/external reports
• Support client in problem solving and supply chain optimization

Skills

Customer service

Logistics experience

Analytical thinking

Time management

Communication

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Maersk is hiring a Customer Experience Agent in Liverpool to deliver first-class service to clients and collaborate with global teams. You will liaise with third-party partners, monitor KPIs, and help optimize supply chains in a fast-paced environment.

The role emphasizes accuracy, proactive problem solving, and strong communication with internal and external stakeholders, while supporting continuous improvement and personal development within Maersk.