Global Customer Experience Consultant (Logistics)

Maersk; England; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus and pension scheme

Family-friendly benefits and retailer\

Employee Assistance Program

Job summary

Maersk is seeking a Customer Experience Agent to deliver exceptional service to clients and collaborate with global offices. You will support efficient document processing and contribute to KPI reporting while maintaining high service standards.

The role emphasizes customer satisfaction, problem-solving, and working in a fast-paced, diverse environment. A strong focus on accuracy and communication is essential for success.

Qualifications

• Passion for customer satisfaction and service excellence.
• Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
• Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices.
• Expertise with Microsoft applications: Word, Excel, Outlook.
• Good telephone manner and strong Customer Service mind set and approach.
• Outstanding attention to detail.

Responsibilities

• Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures.
• Liaise with other key parties including third party suppliers and other Maersk offices around the world.
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines.
• Produce internal and external reports and statistics as required including client KPI reporting.
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement.

Skills

Customer satisfaction

Analytical skills

Deadline driven

Customer service mindset

Telephone etiquette

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Maersk is seeking a Customer Experience Agent to deliver exceptional service to clients and collaborate with global offices. You will support efficient document processing and contribute to KPI reporting while maintaining high service standards.

The role emphasizes customer satisfaction, problem-solving, and working in a fast-paced, diverse environment. A strong focus on accuracy and communication is essential for success.