Logistics CX Consultant (3-4M Contract)

Maersk; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Job summary

Maersk in Derby seeks a Customer Experience Consultant on a 3-4 month fixed-term contract to manage key customer relationships and coordinate end-to-end logistics. You will collaborate with commercial, operations and global service teams, drive improvements and digital solutions adoption to enhance service quality and customer satisfaction across multiple transport modes.

You bring a customer-facing background in shipping/logistics, excellent communication, and proactive problem-solving to

Qualifications

• Experience in a customer-facing role within shipping, transport or logistics.
• Strong communication and stakeholder management skills.
• Ability to coordinate end-to-end shipments across multiple modes.

Responsibilities

• Act as the primary point of contact for customers and build trusted relationships.
• Understand customer needs, service requirements and priorities.
• Coordinate end-to-end shipment lifecycle across transport modes.
• Monitor service performance and drive timely resolution of issues.
• Collaborate with commercial, operational and global service teams.
• Support adoption of digital self-service capabilities.

Skills

Customer relationships

Stakeholder management

Logistics knowledge

Communication

Job description

Maersk in Derby seeks a Customer Experience Consultant on a 3-4 month fixed-term contract to manage key customer relationships and coordinate end-to-end logistics. You will collaborate with commercial, operations and global service teams, drive improvements and digital solutions adoption to enhance service quality and customer satisfaction across multiple transport modes.

You bring a customer-facing background in shipping/logistics, excellent communication, and proactive problem-solving to