Senior CX Consultant: Global Logistics & Client Excellence

Maersk; Felixstowe; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Lunch allowance

On-site canteen

Job summary

Maersk is seeking Senior Customer Experience Consultants who will be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. You’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

The role emphasizes collaboration, solutions-focused problem solving, and client-centric service in a fast-paced logistics environment, with opportunities to influence KPIs and participate in global

Qualifications

• Passion for customer satisfaction and service excellence.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, evolving environment.
• Previous logistics experience is a plus.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Team collaboration

Problem solving

Client focus

Tools

Microsoft Office

Job description

Maersk is seeking Senior Customer Experience Consultants who will be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. You’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

The role emphasizes collaboration, solutions-focused problem solving, and client-centric service in a fast-paced logistics environment, with opportunities to influence KPIs and participate in global