Global Customer Experience Advocate

Maersk; Felixstowe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Employee Assistance Program

Job summary

Maersk is seeking a Customer Experience Agent in Felixstowe, UK, to deliver first-class service to customers and partners and to support ongoing supply chain activities.

You will liaise with third parties, monitor shipments, and assist in problem solving to optimise processes while maintaining accurate documentation and timely reporting.

You will work with cross-functional teams, leveraging your attention to detail and MS Office skills to drive service improvements and high customer satisfaction.

Qualifications

• Experience in logistics or shipping is a plus.
• Strong problem-solving and analytical abilities.
• Proficient with MS Office (Word, Excel, Outlook).
• Excellent communication and customer service skills.

Responsibilities

• Deliver a first-class level of customer service to clients and partners.
• Liaise with third-party suppliers and Maersk offices worldwide.
• Continuously identify ways to improve service and efficiency.
• Ensure documents are processed accurately and on time according to policies.
• Produce internal and external reports and client KPI reporting.
• Monitor third-party performance and identify improvement opportunities.
• Support clients in problem solving by understanding their business needs.
• Attend client meetings and participate in supply chain projects.
• Handle ad hoc tasks as required.

Skills

Customer service

Logistics experience

Analytical skills

Time management

MS Office

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

Maersk is seeking a Customer Experience Agent in Felixstowe, UK, to deliver first-class service to customers and partners and to support ongoing supply chain activities.

You will liaise with third parties, monitor shipments, and assist in problem solving to optimise processes while maintaining accurate documentation and timely reporting.

You will work with cross-functional teams, leveraging your attention to detail and MS Office skills to drive service improvements and high customer satisfaction.