Global IT Support Engineer — Onsite 3 Days/Week

CloudPay; Andover; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Vacation allowance

WFH Allowance

Private Medical Insurance

Cycle to Work Scheme

Pension Scheme

Employee Referral Program

GAYE (Give-As-You-Earn)

Volunteer days

Job summary

CloudPay is seeking an Associate Corporate IT Engineer in the United Kingdom to provide prompt global IT support for a growing user base and to develop the Corporate IT estate. You will be a self-sufficient contributor handling day-to-day tickets, asset management and small projects, and you will become a regional contact for IT incidents.

The role requires on-site work three days per week and involves optimizing IT equipment, collaborating with suppliers, and ensuring security best practices

Qualifications

• Experience in IT support with a Helpdesk/Ticketing System.
• Solid understanding of Windows 10/11 and Windows Server OS.
• Experience with Microsoft 365 Administration and Azure Active Directory.
• Administration of business applications and IT assets.
• Familiarity with cybersecurity concepts including MFA.
• Good communication and customer-focused approach.

Responsibilities

• Provide 1st and 2nd line IT support to global user base via remote tools and face-to-face.
• Troubleshoot and resolve incidents proactively.
• Own the build/configuration process of region laptops.
• Manage IT peripherals (printers, phones, AV equipment, desktops & laptops).
• Participate in small IT projects as directed by IT Management.
• Liaise with external suppliers for hardware purchases and renewals.
• Maintain asset management system with 100% accuracy.

Skills

Windows 10/11

Windows Server

Microsoft 365 Administration

Azure Active Directory

Active Directory

Cybersecurity/MFA

Helpdesk/Ticketing

Education

CompTIA A+ or equivalent

Microsoft Modern Desktop Administrator Associate (certs)

Tools

Microsoft 365 Admin Center

Azure AD admin tools

Remote support tools

Job description

CloudPay is seeking an Associate Corporate IT Engineer in the United Kingdom to provide prompt global IT support for a growing user base and to develop the Corporate IT estate. You will be a self-sufficient contributor handling day-to-day tickets, asset management and small projects, and you will become a regional contact for IT incidents.

The role requires on-site work three days per week and involves optimizing IT equipment, collaborating with suppliers, and ensuring security best practices