Security-Focused IT Support Engineer

PA Consulting; Royston; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Pension

Community involvement

Annual bonus

Cycle to work

Job summary

PA Consulting is seeking an IT support professional to assist UK-based users outside London, ensuring secure and available IT environments. The role emphasizes customer-facing support and collaboration with project teams.

You will deploy and operate a range of systems, maintain security posture, and contribute to reports on environment usage while adhering to data-management processes. The role includes on-site work five days weekly with occasional travel.

Qualifications

• Experience in a customer-facing IT support role handling support tickets.
• Knowledge of Windows Operating systems, Azure, Office 365 and Intune.
• Preferably experience managing platforms within Azure, specifically Azure Virtual Desktops.
• A keen eye for detail with the ability to follow and produce clear, concise documentation.
• Ability to communicate at all levels of an organisation with the ability to work effectively as part of a team.

Responsibilities

• Being the first point of contact for users in a secure environment, dealing with a variety of requests that may need to be escalated.
• Providing technical support/input to team projects.
• Creating clear and concise reports to demonstrate the usage of our environments.
• Following strict process on data management.
• Supporting business critical systems.
• Availability on-site 5 days a week, with some travel to other offices.

Skills

Customer-facing IT support

Windows

Azure

Office 365

Intune

Azure Virtual Desktops

Documentation

Communication

Tools

Azure

Intune

Office 365

Windows OS

Job description

PA Consulting is seeking an IT support professional to assist UK-based users outside London, ensuring secure and available IT environments. The role emphasizes customer-facing support and collaboration with project teams.

You will deploy and operate a range of systems, maintain security posture, and contribute to reports on environment usage while adhering to data-management processes. The role includes on-site work five days weekly with occasional travel.