Global IT Support Engineer — Windows, AD & Devices

IMT Resourcing Solutions

Littledean

On-site

GBP 40,000 - 60,000

Full time

6 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

IMT Resourcing Solutions is seeking an IT Support Technician to provide first-class support across the business, primarily on-site in the UK with occasional overseas travel. You will handle incidents via helpdesk, assist with software and hardware requests, and contribute to a modern Windows-based environment while supporting users in UK and global offices.

The role involves building hardware for new users, administering Active Directory, and collaborating with the IT team to manage workload

Qualifications

Experience in a similar IT support / helpdesk role.
Working knowledge of Active Directory and Windows 11.
Basic experience of Windows Server (2016, 2019 and/or 2022).
Demonstrable hardware support experience (PCs, laptops, printers, multi-function devices).
Strong general knowledge of IT systems and troubleshooting.
Full UK driving licence.

Responsibilities

Respond to user queries, incidents and issues via the IT helpdesk, email and phone.
Support internal users with software, hardware and service requests across UK and global offices.
Prioritise and manage multiple open support cases at any given time.
Administer Active Directory: user account creation, modification and removal, computer management, security and access rights.
Build and configure hardware for new users and provide initial system training.
Assist colleagues in the wider IT team during peaks in workload within the IT service/support area.
Produce clear technical communication and reports where required.